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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Absolutely great but have a plan for food Absolutely fantastic spotless property. I have travel with an ADA service dog. They gave me absolutely no issues whatsoever. The set up is fantastic. There was not a drop of dust or germs anywhere in this place. The sheets were beautiful. Everything was beautiful about this property. The service was fantastic. Check-in was a little slow. They could speed up on that or put more people there because it took the front desk like a good 45 minutes to get one person checked and I get that ... read more
Business response:
Dear Christy. Thank you so much for taking the time to leave us such a wonderful review! On Dec 24th, we experienced some technical issues which resulted into extended wait times during check-in process and we extend our sincerest apologies for the inconvenience. We are glad to learn that the accommodations and cleanliness were up to your expectations. Please do visit us again when travel brings you back to Louisville, KY.
Staff was excellent. Very friendly. Hotel feels safe and quiet even with a casino in it. Room should be equipped with a microwave.
Business response:
Dear Rhonda. Thank you so much for taking the time to leave us such a wonderful review! We genuinely appreciate your kind words about our accommodations and staff service. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY.
I just love the overall experience the rooms are very clean I just love it
Business response:
Dear Keniesha. Thank you for taking your time to review your recent stay experience at Derby City Gaming & Hotel. We are pleased to learn that you had a great stay with us and look forward to hosting you again in near future.
Beautiful hotel and fun casino! The staff was amazing and friendly
Business response:
Dear Becky. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an excellent stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We appreciate your kind words and look forward to seeing you when travels bring you back to Louisville, KY.
Business response:
Dear Jeanine. Thank you for taking the time to share your feedback with us. We are pleased to learn that you had an excellent stay at Derby City Gaming & Hotel. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Great Stay The stay was great. Our room was clean and comfortable. The staff was friendly and very helpful. Will definitely stay again.
Business response:
Dear Jeanine. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY.
Room was clean and they gave me $40 to gamble with. I would definitely stay there again.
Business response:
Dear Paul. Thank you for taking the time to share your feedback with us. We are pleased to learn that you had an excellent stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest feedback. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,972 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.