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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Business response:
Dear Lisa. Thank you so much for taking the time to give us your honest feedback! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY.
Friendly staff and clean room
Business response:
Dear Melvin. Thank you for taking the time to share your honest feedback. We are glad to learn that our accommodations and service were up to your satisfaction. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Not much to do at the property other than going to the casino. In order to find other things to do you have to drive about 30 minutes minimum to find other entertainment options. Other than that the hotel was very clean, staff was very nice and was able to give us places/ideas for additional entertainment.
Business response:
Dear Mikira P. Thank you for taking the time to share your feedback with us. We are pleased to learn that you had a great stay at Derby City Gaming & Hotel and the accommodations & staff service was up to your satisfaction. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Beautiful hotel with a luxury feel. Very clean. Very well maintained. For the price I was shocked at how nice the room was. It was a nice sized room with a very comfy bed. Only issue was the parking. There is no reserved area for hotel guests. You have to fight for a parking spot with all the casino goers. Not convenient to unload luggage. Overall was a good experience. Food was really good in the Eats area.
Business response:
Dear Jennifer. Thank you for sharing your feedback with us. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. Your feedback is invaluable to us as it helps us to identify areas where we can improve. Once again, we apologize for the inconvenience caused, and we hope to have the chance to welcome you back for a much-improved stay.
Very spacious rooms & hotel.
Business response:
Dear Sabrina. Thank you for taking the time to share your feedback with us. We are pleased to learn that you had an excellent stay at Derby City Gaming & Hotel. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Business response:
Dear Nancy. Thank you so much for taking the time to give your valuable feedback We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY.
Business response:
Dear Anita. Thank you for taking the time to share your feedback with us. We are pleased to learn that you had an excellent stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest feedback. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Business response:
Dear Caitlynn. Thank you for taking the time to share your feedback with us. We are pleased to learn that you had an excellent stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest feedback. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Florida bound! This place was amazing! One of the cleanest hotels we have ever stayed in! Highly recommended to everyone!
Business response:
Dear Guest. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,972 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.