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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Dear Lucky. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us to identify areas where we can improve. We would appreciate ... read more
Very nice and clean room. The chop house was really good.
Business response:
Dear Roger. Thank you for sharing your feedback with us! We are thrilled to hear that you had a positive experience during your stay at Derby City Gaming & Hotel. Your kind words about our accommodations and Oliver’s Chophouse & Bourbon Bar mean a lot to us and will surely encourage our dedicated staff. At Derby City Gaming & Hotel, we strive to provide each guest with a memorable and enjoyable stay, and it's rewarding to know that we succeeded during your visit. Your review will be shared with our entire team to inspire the... read more
Business response:
Dear Donna. Thank you so much for taking the time to provide us with your feedback! We genuinely apologize for failing to exceed your expectations. Providing our guests with a memorable experience is what we strive for. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can do to make your future stays even better, please don't hesitate to let us know.
The best experience! From check in to check out the experience was top notch across the board. The amenities were great abd the staff were super friendly. We will be back!
Business response:
Dear Tracy. Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at Derby City Gaming & Hotel. Ensuring our guests' happiness and satisfaction is always our goal, and we are delighted that you enjoyed our amenities and services. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back f... read more
Business response:
Dear Ashlee. Thank you so much for taking the time to provide your valuable feedback! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anyt... read more
Very clean, great staff and so quiet!
Business response:
Dear Bill & Ann. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there'... read more
Nice place to stay
Business response:
Dear Lokvikash. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. Your kind words about our accommodations, service, and facilities mean a lot to us. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay. We look forward to welcoming you back for ... read more
Great Stay The hotel is very nice from the entrance to the room. We enjoyed the environment and entertainment. It will definitely be a place I would want to stay at again!
Business response:
Dear Juanita. Thank you so much for your glowing review! We are thrilled to hear that you had a great stay with us at Derby City Gaming & Hotel. Your kind words about our accommodations and services are deeply appreciated. Your loyalty as a returning guest means the world to us. It is our utmost pleasure to continue providing you with exceptional experiences each time you stay with us. Your feedback inspires us to maintain and exceed the high standards you've come to expect from Derby City Gaming & Hotel. We eagerly anticipa... read more
Temp to high The hotel is beautiful, loved our stay except we could not get our air low enough. The room was 72 when we checked in, my husband tired to bring the temp down because it was hot , we like it cold. After taking with the front desk found out maintenance controls the air. Our room temp never came down from 72 not happy with that. Other wise beautiful room and hotel
Business response:
Dear Cynthia. Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we genuinely apologize for failing to meet your expectations. We want you to know that we have shared your feedback with our facilities team and they are working towards resolving the issue as soon as possible to avoid future guest dissatisfaction. We hope to have the pleasure of welcoming you... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,225 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open on Monday at 9:00 a.m.