This profile has been claimed by the business owner or representative.
Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The hotel is far from everything, but is nice and clean. Had an excellent meal at the restaurant. Everyone was very nice and helpful, rooms are large, bathrooms and clean and spacious, I recommend this hotel if you don’t mind being away from downtown
Business response:
Dear Monica,Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. It's fantastic to know that you found our accommodations to your liking. We strive to create a relaxing and enjoyable environment for all our guests, and your feedback reaffirms that we are on the right track. We hope to have the pleasure of... read more
Excellent affordable hotel
Business response:
Dear Jennifer, thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your feedback about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's an... read more
Business response:
Dear Rachel. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope to... read more
Business response:
Dear Heather. Thank you for sharing your feedback with us. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us to identify areas where we can improve. We would appreciate the opportunity to make it up to you. If you would be willing to discuss your experience further, please feel free to reach out to us. Once again, we apologize for the inconvenience caused, and we hope t... read more
Business response:
Dear Bryan. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's any... read more
Business response:
Dear Aura, thank you for sharing your feedback with us and please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. We would appreciate the opportunity to make it up to you. If you would be willing to discuss your experience further, please feel free to reach out to us. Once again, we apologize for the inconvenienc... read more
Highly recommend! Beautiful room. Gorgeous bathroom. So convenient staying right at the casino. Highly recommend!
Business response:
Dear Kimberly, thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at Derby City Gaming & Hotel. Ensuring our guests' happiness and satisfaction is always our goal, and we are delighted that you enjoyed our amenities and services. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you bac... read more
Business response:
Dear Timothy. Thank you so much for taking the time to give us your valuable feedback! Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can do to make your future stays even better, please don't hesitate to let us ... read more
Great stay… Staff was super friendly. Hotel was excellent!!
Business response:
Dear Karl. Thank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at Derby City Gaming & Hotel. Ensuring our guests' happiness and satisfaction is always our goal, and we are delighted that you enjoyed our amenities and services. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back fo... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,224 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open on Monday at 9:00 a.m.