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Destination Aesthetics Medical Spa
- Medical Spas
- Elk Grove, CA
About this business
Location details
9299 Laguna Springs Dr Suite #110, Suite #110, Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:20 a.m. to 5:10 p.m. | |
| Tue | 9:20 a.m. to 5:10 p.m. | |
| Wed | 9:20 a.m. to 5:10 p.m. | |
| Thu | 9:20 a.m. to 5:10 p.m. | |
| Fri | 8:20 a.m. to 4:10 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Melonie and Sydney are so sweet! I got tear trough fillers and they made me feel so comfortable and relaxed. Melonie answered all my questions, I felt bad for probably annoying her but she was so sweet in answering them. I had no bruising and results looked great. I felt like my body metabolized it so quickly but melonie also said I need a second syringe so I will def be going back. Sydney is also so kind and I think the best way to know how good a place is when you walk through the door and the receptionist makes you feel w... read more
Business response:
Hi Serene, Thanks so much for your review at our new location in Elk Grove! Melonie, nurse practitioner, is a master injector and is a trainer for Galderma, the manufacturer of Dysport, Restylane, and Sculptra and has also been a trainer for Allergan, the manufacturer of Botox, Juvederm, and Kybella. She is been an aesthetics provider full-time for almost 10 years and is one of the best in the west! Sydney is educated on all our of retail products and procedures and has been working for Destination Aesthetics for years. ... read more
I took a day off for mine and my mom's appointment with Jessica. They text me the same day to cancel that appointment. I mean, I took a day off. I am not working. I lose that money just to come to my appointment. You could have text me day before that way I could not lose those hours. That is so unprofessional.
Business response:
We appreciate all feedback about our practice, and we strive to provide the highest quality care for every patient. We encourage anyone with feedback of any kind to reach out directly to our practice. Our practice managers read every review and are always available to discuss further. All our best, Team DA
I hate to leave a bad review given how nice the staff are. But I keep getting emails to leave a review, and I had a bad experience that should be shared. I visited Destination Aesthetics on late August to try Botox for the first time. The nurse was really nice and she said she does minimal injections as to not have an overdone look. I preferred that, and she injected me with Botox in my forehead and chin area. I was told to not exercise, lie flat, etc after the treatment. So I didn't and that experience was fine. For my ... read more
Business response:
Hi Shalar, We sincerely apologize when an outcome is not up to standards. Patient satisfaction and achieving the best possible results are our highest priorities, and we truly value such feedback. We would like the opportunity to discuss your concerns further and see how we can make things right. Please reach out to us directly so we can address this matter personally. All our best, Team DA
Did hydra facial here, the experience was horrible. The lady who did my facial was very rough, left a lot red marks on my face, today they all turned purple and bruised. She even did it on my lips super roughly to the point where I ate a lot of the product they used on my face. I normally do hydrafacial once a month and never had an experience like this. The way she did facial showed me that she doesn't care about her clients or her works. This place seems have good reviews on Google so I decided to try but never again. Wors... read more
Usually visit the location in Sacramento (which I have had positive experiences), but I work in Elk Grove and thought I'd give it a try because I could go during lunch. Scheduled an appointment and they sent me a text the day before to say they had to cancel. I rescheduled online and then again, they canceled the appointment. I tried a third time. I rescheduled...and again they canceled! When I finally got an appointment at the Sacramento location I explained what happened and they had no explanation.
Business response:
Hi Sara S. We are so sorry about the cancellations. We’d love to troubleshoot this issue as we are not aware of manually cancelling reservations without notifying the patient especially on multiple occasions. Your time is valuable so please reach out to us directly with your full name so we can resolve this with you! All my best, Shawna Chrisman from Destination Aesthetics
I posted a review October 2021 after a negative experience with a technician at the Sacramento location, which spurred an immediate reply. After speaking with a company representative, I went back and had a positive experience with a different technician. When I wanted another minimum amount of Botox units earlier this week, the Sacramento location was booked and I made an appointment at the Elk Grove location this past Monday, February 21. I consulted with Lauren who said she reviewed my medical records from my prior ap... read more
Business response:
Hi Kate, I'm sorry you felt you needed to leave another 1 star review on another one of our locations. I do see your point in the communication which is our fault. After our last conversation, you were made aware that none of our providers or team members work on commission so treatments that are performed are in the best interest for the patient in achieving the best outcome. We wish you all the best! All my best, Shawna
worst place ever !!!!!!!!!!!!!! do not waste your time and money there!!! horrible customer service and zero professionalism
Since reopening their customer service is horrific. I texted and was asked questions that could have been easily answered had the employee reviewed my history. Prices have increased and prior industry discounts are no longer offered. You're not the only game in town, thank goodness goodness. Peace out
Business response:
Hi Vonda, so sorry for the misunderstanding but your industry discount was approved. I'm sorry our team didn't get back to you before you posted your review. I emailed you a confirmation of my approval from our team's thread from yesterday as proof as they were just following procedures in the approval process. If you're referring to our neurotoxin price increase, it was our first increase in eight years of which was done in February, 2020. We have some of the most credentialed and experienced injectors in the country as tr... read more
I had texted the phone line to book my appointment as a first time guest. I had arrived for my appointment & the doors were locked (such as COVID protocols have enforced, which is fine). Someone answered the door and asked if I had an appointment, to which I said "Yes, at 9:45". She said "...did you text us?" I informed her that I hadn't texted to let them know if my arrival, because I had never received instructions to do so, and I apologized. She was hesitant to let me in, so I offered to wait outside and she said "You're ... read more
Business response:
Hi Samantha N., I really apologize for your experience. We are trying to navigate through our new protocols but it is no excuse. If your appointment was booked in our system as it was supposed to be then you would have received the instructions to text on arrival. Totally our fault! Thank you for your kind words about Lauren, RN. She is fantastic! We appreciate your feedback as we can learn from our mistakes. All my best, Shawna Chrisman from Destination Aesthetics™
Frequently asked questions about Destination Aesthetics Medical Spa
How is Destination Aesthetics Medical Spa rated?
Destination Aesthetics Medical Spa has a 4.8 star rating with 454 reviews.
When is Destination Aesthetics Medical Spa open?
Destination Aesthetics Medical Spa is closed now. It will open tomorrow at 9:20 a.m.