I ordered the performance brake and rotor kit for my 2006 Chevy Impala and received the standard rotors instead. I received the kit about 3 days late and had to use the ones i received instead of the performance kit as i needed the car right away. I installed the new kit and am satisfied with the results. I called to get a refund for the difference in price and was very well pleased. I spoke with Pablo Sopo and he took very good care of me. I expected a problem but everything went well. Pablo was excellent at what he does an... read more
Business response:
D Cornman
thank you so much for this kind review, I will make sure Pablo is aware of this feedback, and I'm pretty sure he appreciates it as well, we will continue to work hard to provide you with better assistance, better quality, and better prices, we feel lucky to count on customers just like you
Sincerely,
Alexa R.
Supervisor from Detroit Axle
I'm amazed by your guys professionalism. Ordered 16 piece suspension kit from Walmart market place, but pieces where missing. When I contacted you guys I never felt like was given the run around. Thank you Sam for responding to my email , I will be getting my car parts from you guys!!!
Business response:
Adrian Buddington
, thank you so much for this kind review, I will make sure Sam is aware of this feedback, and I'm pretty sure he appreciates it as well, we will continue to work hard to provide you with better assistance, better quality, and better prices, we feel lucky to count on customers just like you
Sincerely,
Alexa R.
Supervisor from Detroit Axle
I wanted to place an order online using my Canadian credit card. I had some issues so I called and spoke to Pablo Soto he made the order over the phone and offered great service. Thanks Pablo!
Business response:
Saif Hadi
thank you so much for this kind review, I will make sure Pablo is aware of this feedback, and I'm pretty sure he appreciates it as well, we will continue to work hard to provide you with better assistance, better quality, and better prices, we feel lucky to count on customers just like you
Sincerely,
Alexa R.
Supervisor from Detroit Axle
Scratch my last review. Alexa from Detroit axel emailed me, gave me her number and helped me resolve my issue and get my parts replaced under warranty with no cost to me. Thank you for the help Alexa
Business response:
Hello Chris, i really appreciate your review Mr Chandler, it was a pleasure talking to you Best regards Alexa
Excellent service. Paul was great to work with.
Better prices than any national auto parts store.
Business response:
Hello Greg Meadows
Thank you for the wonderful review and for taking the time to share your feedback with Us, we will continue working hard to provide the best parts, price and service available. We are very glad to meet your expectations and feel very lucky to count on customers like you.
Best regards,
Alexa
Supervisor At Detroit Axle
This place is amazing fast accurate and very easy and very helpful
Business response:
Hello Richard Mccormack
Thank you for the wonderful review and for taking the time to share your feedback with Us, we will continue working hard to provide the best parts, price and service available. We are very glad to meet your expectations and feel very lucky to count on customers like you.
Best regards,
Alexa
Supervisor At Detroit Axle
I called to place an order and was immediately taken great care of by *******************. He knew exactly what I needed and went above & beyond to assist me with my needs.A Very Satisfied customer *********************
Business response:
******, thank you so much for this kind review, I will make sure ***** is aware of this feedback, and I'm pretty sure he appreciates it as well, we will continue to work hard to provide you with better assistance, better quality, and better prices, we feel lucky to count on customers just like you Sincerely,Alexa R.Supervisor from Detroit Axle
Rear suspension upper and lower control arms/kit for a **** Grand Cherokee. Shipment arrived 4 days ahead of anticipated date. Excellent price and quality. When Pkg was opened one lower control arm was missing. I worked with ******************************* and quickly resolved my issue, my missing lower control arm was shipped and arrived ***** in 2 days. I will purchase from Detroit Axle again
Business response:
Hello ****** Thank you for the wonderful review and for taking the time to share your feedback with Us, we will continue working hard to provide the best parts, price and service available. We are very glad to meet your expectations and feel very lucky to count on customers like you.Best regards,Alexa Supervisor At Detroit Axle
Got the wrong rotor shipped and they were great to ship the right ones out asap.. great job Detroit Axle will definitely buy from them again .. thank you
Business response:
Hello Ed
Thank you for the wonderful review and for taking the time to share your feedback with Us, we will continue working hard to provide the best parts, price and service available. We are very glad to meet your expectations and feel very lucky to count on customers like you.
Best regards,
Alexa
Supervisor At Detroit Axle
Google reviews (5,289)
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