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DFCU Financial
- Credit Unions
- Ann Arbor, MI
About this business
Location details
2910 Carpenter Rd, Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I've been with DFCU for over 10 years now, I believe. In the past, they've been helpful and friendly. And as far as I know, staff still is. I had one call recently with credit card services during which the woman I spoke with was very kind. I had called the number the app gave me to inquire about increasing my credit limit. I was on the phone with her for 20 minutes before she figured out that I needed to be calling customer service, not what the app said, but okay. I appreciated her time and kindness. However, she transferr... read more
Business response:
Hi Mariel, We apologize for the inconvenience you experienced with our members service center. We appreciate your loyalty over the years and understand your frustration. We are constantly working to improve our online services and staffing to provide a better experience for our members. We will take your feedback into consideration and strive to do better in the future. Thank you for bringing this to our attention. DFCU Financial
Met my need
Business response:
Thank you for your feedback, Naomi. We appreciate it! DFCU Financial
Frequently asked questions about DFCU Financial
How is DFCU Financial rated?
DFCU Financial has a 4.5 star rating with 91 reviews.
When is DFCU Financial open?
DFCU Financial is closed now. It will open tomorrow at 9:00 a.m.