Everything you need to service your pet and their owners such as myself! My dog passed unexpectedly in a horrible way! Left me my husband his sister and dad at a lost! This establishment took good care of us!
Thank you very much.
Business response:
We are deeply sorry for your loss and the difficult experience you went through. Our team at Dogs and Cats Emergency & Specialty is dedicated to providing compassionate care to both pets and their owners during challenging times. If there is anything else we can do to support you, please don't hesitate to reach out to us at 301-809-8800.
The entire staff was professional and helpful throughout the process. We were able to make an appt. in a timely manner and to schedule surgery for the following day. We received follow up calls throughout the process. Would definitely recommend.
I took my cat and pal Joey to the Dog and Cat Emergency and Specialty Hospital after being referred to them by my general practice vet doctor. They treated my wife and I extremely well and showed a lot of care and empathy regarding the seriousness of my cat's health. Doctor Carter who treated my very sick cat was very professional, understanding and kind to me and my wife. Unfortunately, my cat Joey had cancer and was put to sleep by the hospital staff after conferring with me and my wife.
A technician named Travis was very ... read more
Business response:
Thank you so much for taking the time to share your experience at Dogs and Cats Emergency & Specialty Hospital. We are deeply sorry for the loss of your beloved cat Joey. Losing a furry family member is never easy, and our team strives to offer support and compassion during such challenging times. We truly appreciate your kind words about Dr. Carter and Travis. They are both exceptional members of our team who go above and beyond to provide the best care possible for our patients and their owners. It is always heartwarming t... read more
Excellent experience with the ER/ICU. Very communicative, welcomed questions, thorough discharge instructions and guidance.
I saw a post regarding the cost. Services were clearly outlined and discussed. Estimated fees were provided on a line item bill with high/low estimates and I clearly understood what I was paying. Fortunately, our pup didn't require all of the items in the estimate and we were credited back the cost of those items at the time of discharge (hit my credit card before we got home!).
Provided outstanding... read more
Business response:
Kate, thank you for taking the time to review your experience at Dogs and Cats Emergency & Specialty. We are delighted to hear that you had an excellent experience with our ER/ICU team. We appreciate your compliments on our communication, discharge instructions, and guidance.
At Dogs and Cats Emergency & Specialty, we strive to be transparent with our customers regarding services and fees. We are glad that you found our line item billing and estimates helpful in understanding the costs involved. It is great to hear that you... read more
Lola loves all the team members.
Business response:
Megan, thank you for taking the time to leave a great review for Dogs and Cats Emergency & Specialty. We're glad to hear that Lola loves all our team members!
Scheduling was quick and easy. They sent an email detailing everything to expect. Upon arrival and during the visit everyone was very friendly. Most importantly the techs and Dr. Neravanda were clear about everything and took their time with us. I never once felt rushed. I am so happy I came here.
Business response:
Thank you for taking the time to share your positive experience with us. We are grateful for the opportunity to provide care for you, and we are thrilled that you are happy with the service you received from our techs and Dr. Neravanda.
It’s just like taking your child to the ER! They are the best!
Business response:
We agree that four- legged friends are family members, and owners love them like they are their own kids. Thanks Logan for trusting us with your pet’s care
Both my babies passed away within 3 weeks apart. Dr. Guma and Dr. Gillem took very good care of my Thai, but on the other hand. My Panda went to have a tumor removed from her liver and was dead 10hrs. However, I believe Dr. Matthews did what she thought was best. I’m currently looking into the situation. Majority of the staff are professional, but then you have a few rude ones. Nonetheless, the office manager is somewhat rude. Otherwise I have no other complaints.
Business response:
We are so very sorry for the loss of your beloved pets, and for the unexpected outcome for Panda. A review of the medical record for Panda shows that we have responded to your concerns regarding the outcome as best we are able. If you have additional questions or concerns, please feel free to reach out, and I will be happy to take your call.
Heather Sipes
Hospital Director
Both my babies passed away within 3 weeks apart. Dr. Guma and Dr. Gillem took very good care of my Thai, but on the other hand. My Panda went to have a tumor removed from her liver and was dead 10hrs. However, I believe Dr. Matthews did what she thought was best. I’m currently looking into the situation. Majority of the staff are professional, but then you have a few rude ones. Nonetheless, the office manager is somewhat rude. Otherwise I have no other complaints.
Business response:
We are so very sorry for the loss of your beloved pets, and for the unexpected outcome for Panda. A review of the medical record for Panda shows that we have responded to your concerns regarding the outcome as best we are able. If you have additional questions or concerns, please feel free to reach out, and I will be happy to take your call.
Heather Sipes
Hospital Director
Google reviews (1,031)
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