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Dolphin Insulation Inc
- Contractors
- Littleton, MA
About this business
Location details
410 Great Rd, Littleton, MA, 01460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On the day prearranged to begin the work, the Dolphin team arrived in a large truck that was hauling an even larger trailer. They got right to work, starting in the attic and working down to the second and first floors. I cannot overstate how impressed I was by the diligence, good humor, expertise, and care that were consistently demonstrated by Eric, Seth, Tom, and Max from start to the end of the project. Each day, they painstakingly unpacked mammoth hoses, myriad tools, drills, tubes, bundles of insulation materials, drop... read more
as noted above, they were able to start work within a month they arrived when they said they would, did the work to order, and cleaned up their staff were pleasant, and no fuss. all in all, a fine experience. i chose dolphin insulation to perform the work after an audit by the Conservation Services Group originally, i chose a subcontractor who had a lot more reviews on angie's list, but the required wait turned out to be four-five months: winter would have been over by then. dolphin is an approved csg contractor, though they... read more
I was looking for a quote to have a residential new construction project insulated and this was the response I received " The cost of consulting is $125/hr. The cost of an assessment is $190.". I'm 50+ years old and the GC on the project and I've never paid for a quote for anything in my entire life and don't plan to start now. I was looking for a quote to have a residential new construction project insulated and this was the response I received " The cost of consulting is $125/hr. The cost of an assessment is $190.". I'm 50... read more
Business response:
Hi [Member name removed], As shown at the top of our company's page here on Angie's List we do charge for assessments and the plans we provide written by engineers and building analysts that have extensive knowledge in building science. You mis-quoted my response to you in your review as I provided more information than you stated but thank you for giving us an A for responsiveness as we put a lot of time and resources into everyone we work with to make sure their projects go seamlessly.
Charged $150 for the "assessment" which no other company did. They made it seem as if they would be doing more than other companies to determine insulation needs, but they did not do more (we had several other companies also come to determine needs and give pricing). The person recommended, among other things, that old existing insulation be removed and gave a price. We decided to go with another company that was highly rated on Angie's List in part due to their lower pricing on removing old insulation. We still thought we w... read more
I have had a horrible experience with Dolphin. My husband and I have tried to get an estimate by them since 8/21/14. There were many times they did not return our messages for days or weeks which they chalked up to miscommunication. My husband and I are forgiving and believed the reviews that we saw on Angie?s List and wanted to use Dolphin. We finally got an appointment for an estimate after over a month of back and forth. I made special accommodations to be at home for the appointment time. They did not show and did not ca... read more
Business response:
[member name removed], We have had a dozen communications with you between phone calls with your husband and messages on Angie's List. We have an office staff solely for that purpose and you have talked to Amanda, Kristen, and David to name a few. Every time you have contacted us we have responded that day. Unfortunately there seems to be a cross communication between you and your husband. If you call our office at any time during the hours of 9-5pm you will be answered and taken care of. We have very strong customer service... read more
The I called Dophin Insultation on 1/16/13. I was told the estimator would call back in a couple of hours. They called me on 1/22/13 and setup an appointment for 1/24/13. Bob Arsenault arrived at the appointment at the scheduled time. He told me I'd receive an estimate in a couple of days. I've never heard back from them.
Frequently asked questions about Dolphin Insulation Inc
How is Dolphin Insulation Inc rated?
Dolphin Insulation Inc has a 4.8 star rating with 268 reviews.
When is Dolphin Insulation Inc open?
Dolphin Insulation Inc is closed now. It will open at 9:00 a.m.