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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
We greatly appreciate your 10/10 rating and are excited to hear about your experience at DraftKings at Casino Queen. Thank you for your feedback, Dominic.
Well first of all sites listing rooms should be aware of or make their customers aware of the $100 deposit required at check in. When we got there and took care of deposit they checked us in to a room that when we got to the room had a do not disturb sign on door and people in the room. So after going back to front desk to get a different room while my family waited in the 4th floor hallway we got settled only to wait 20 minutes for every elevator ride as only one of the 2 elevators worked. Room was clean though I will give ... read more
Business response:
Hello Kenneth, thank you for taking a moment and sharing your experience with us. For starter we would like to apologize for the mishaps with your room. We made a mistake by giving you and your family the wrong room keys and we sincerely apologize for doing so. We will get with our front desk team and go over the proper checking in procedures to ensure this mistake does not happen again. In regard to the security deposit, we do authorize a security deposit at check in and it is listed on our website under or Terms and Condit... read more
I was nervous about staying at a casino property, this was a great, clean basic room with all of the amenities you would expect.
Business response:
Hello Jamie, thank you for giving us such a great review and we are glad you decided to give us a chance. Thank you for choosing to stay with us and we look forward to seeing you on your next visit.
I didn’t like there was one elevator and no nice restaurants on property
Business response:
We have be diligently addressing elevator concerns and will continue to be proactive with guest feedback. Upon your next visit please try our variety of food establishments in the food court and restaurants.
Staff was very kind and welcoming. Properly someone in one of the rooms on our floor was smoking marijuana. You could smell it all in the hallway. Outside did have cigarette butts, and someone dropped their cup of soda, it laid out there for hours, right in front where drop off and pickup is located. Our room was very clean, staff was wonderful.
Business response:
Hello Porsha, thank you for taking a moment and giving us a review. We are glad that the team gave you such a great welcome and that you enjoyed your room with us. We apologize for the issue you experienced with the smell on your floor. We are a smoke free hotel and are sorry for the impact on your stay this had. If you choose to stay with us in the future please do not hesitate to let the front desk know so they may handle the situation immediately. We thank you for staying with us and we look forward to seeing you again in... read more
Business response:
Hello Natasha! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!
The staff upon check-in was very rude and not very accommodating. However, security guard at elevators very friendly.
Business response:
Hello Beth and thank you for taking a moment and giving us a review. We will like to sincerely apologize for the encounter you had with our front desk staff. We strive to give the best customer service possible and we apologize for falling short during your visit. We are delighted to hear that our security team made such a good impression on you! Once again, we thank you Beth and we hope to see you again soon.
Business response:
Hello Meredith! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!
Business response:
Hello Jaime! Thank you for taking a moment and giving us a review. Your feedback is important to us, if you would like to share any details regarding your stay, please reach out to the management team at the hotel. Thank you!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 7,011 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.