Draingo of Alabama
About
If you're a resident of Decatur, Madison or Huntsville, make sure you save Drain Go of Alabama's number in your contacts. If have any type of plumbing, or sewer issue, you can call our team to have it resolved. Give us a call to schedule a service appointment or to inquire about emergency service.
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byron d on BBB
10 days ago
01/20/2023, 05:10 AM
Great experience with Draingo...Service was professional and efficient. They had to order a part, but they got our household up and running quickly in the meantime. We will definitely use them again and recommend to others.
Janet D on BBB
10 days ago
01/20/2023, 00:31 AM
I just had to submit my 1st Service Repair Request under my Choice Home Warranty Policy. I have had the Policy for right at 11 months, set to expire on February 23rd.Submitting the Claim was Super Simple! I could not believe how easy it was. I was provided a Claim Number and instructed I would receive an email shortly which would provide the name of the ************** being dispatched. The email did arrive very shortly after the Claim was submitted as promised. The email provided the name of the *************** as well as the date and time the appointment had been set up for.The appointment was scheduled for January 25, which was a little over a week away. My Garbage Disposal was no longer working and the water on that side of the sink was verrrrrry slow to drain. I could live with it for another week so it was not a big deal for me. Within minutes of receiving the email with scheduled appointment information, I received a call from the Servicer scheduled to do the repairs. They advised me they could actually send someone out this afternoon to complete the repairs. I had an appointment already scheduled for this afternoon so we set up an appointment for the Servicer to come out tomorrow morning to do the repairs. WOW! Now that was not something I was expecting. Who would have Dreamed that you could submit a Service Request Online and the Servicer offer to come out the same day! I am amazed that the Servicer is coming out tomorrow morning and, hopefully, I will have a working Garbage Disposal as well as a fully draining sink once more.I was so impressed with the Professionalism I witnessed from Choice Home Warranty that I renewed my Service Contract for another year. Not only do I have Service for another year, I received TWO FREE MONTHS, for a total of 14 Months Coverage, plus they took $30 Off of the Quoted Price. How could I turn an Offer like that down!Date of experience: January 17, 2023
Keisha C on BBB
11 days ago
01/19/2023, 04:27 AM
Technician called 30 minutes prior to showing up which gave us enough time to not be in the way. Thankfully my tub stoppage wasnt extreme. He was in and out within 30 minutes!! Gave a play by play of the issue and a very polite gentleman
Vanessa B on BBB
11 days ago
01/19/2023, 01:16 AM
******* was awesome. He was timely, courteous, professional, and obviously dedicated to his job. He is an asset to the company and I wholeheartedly recommend Drain Go because of him.
Lenora B on BBB
16 days ago
01/13/2023, 09:56 AM
The Drain Go staff and plumber was very professional, respectful and courteous.
ISAAC # on BBB
19 days ago
01/11/2023, 01:21 AM
Very professional, advanced equipment took the time to explain all that had to be done. Performance was good, explained what improvements I should look into. Talked about a future visit to show me what would be done. Very personal workers, made it easy to understand. I will contact the company later this year.
Irene M on BBB
22 days ago
01/08/2023, 05:03 AM
I was not present when technician arrived; I was told that he went ********************** of the problem; handled it quickly; as of now it seems that the problem is corrected. Thank you..
Jeanna R on BBB
a month ago
01/04/2023, 06:34 AM
The response time was very timely. All the associates I dealt with were extremely professional and cordial. The job was completed very well.
Rodney C on BBB
a month ago
01/03/2023, 11:17 AM
Great service !! expect to get more of my business. The technicians were knowledgeable and very professional. They found the problem instantly.