This profile has been claimed by the business owner or representative.
Eastern Auto Body Frame & Collision Specialist
- Body Shops
- Manchester, NH
About this business
Location details
281 Willow St, Manchester, NH, 03103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
1.5 Star : Likely to Recommend 3/10 - everyone I spoke with was friendly but the severe lack of communication and information was very frustrating and I would not return to Eastern or recommend it to anyone I know. 4 Star : Repair Quality After a huge piece of ice did over $8000 of damage to my car, it needed a lot of work and almost all of it was excellent and it looks great. My one frustration with the repair job is that the plastic seal around the new lock on the trunk lid fell off 5 days after I got my car back, and now ... read more
2 Star : Likely to Recommend 4 Star : Repair Quality I can't really speak to the workmanship as most of the work done was undercarriage and not visible. What was visible was fine. 2.5 Star : Customer Service There was a lack of communication. I had to call several times to find out where in the repair process my vehicle was. On several different times that I called I was told one thing and then something different the next time I called. Though the staff was friendly and polite I was left with doubts.
2.5 Star : Likely to Recommend Based on this experience. I hate to score them low, because of lack of parts and staffing. They seemed very nice to deal with in person. They were at the mercy of a third party. 5 Star : Repair Quality Very polite 3 Star : Customer Service Very polite.
2.5 Star : Likely to Recommend 4.5 Star : Repair Quality 3.5 Star : Customer Service About a 7
0.5 Star : Likely to Recommend See previous comments. 5 Star : Repair Quality Repair and repaint of front and rear bumpers was outstanding. No complaints about the quality of thier work 5 Star : Returned Clean
2.5 Star : Likely to Recommend 2.5 Star : Repair Quality 3.5 Star : Customer Service 4 Star : Returned Clean
0 Star : My Experience My vehicle needed more repairs than I knew about. I would have appreciated being told what other repairs it needed. I’m repairing it so that I can sell it. Now I need to take it to another garage to get it ready to sell. You did a good job on what you did.
0 Star : My Experience Still see dent in passenger rear door.
2.5 Star : Likely to Recommend 2.5 Star : Repair Quality I was I. A car accident in My 2011 Kia Soul back in February . It was towed to Easter auto and still has not been completely fixed . All the gauges were stripped and I have been waiting for the part for a long time now . I had to get back In A rental from Hertz until the 22nd of March . At that point Chad from eastern said the part was still not in . I returned the rental and now am being charged over $1100 for the rental when I was told by Eastern that it was all set ... read more
Frequently asked questions about Eastern Auto Body Frame & Collision Specialist
How is Eastern Auto Body Frame & Collision Specialist rated?
Eastern Auto Body Frame & Collision Specialist has a 4.8 star rating with 3,911 reviews.
When is Eastern Auto Body Frame & Collision Specialist open?
Eastern Auto Body Frame & Collision Specialist is closed now. It will open on Monday at 7:30 a.m.