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ECHO Suites Extended Stay
- Hotels
- Indianapolis, IN
About this business
Location details
5831 Alta Lk Dr, Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Good
It was atrocious. The hotel had a wretched smell, I later found to be mold. It covered the baseboards, back windows and other areas of the hotel. I am sensitive to foul odors so I was forced to sleep in my car as near by hotels were full. A car parked directly up front was burglarized over night, thankfully I was not harmed or messed with. The pool was murky, had trash and leaves. The trash cans at the front entry were overflowing with trash attracting skunks and other animals. The general manager refused to help me, return ... read more
Business response:
Hello Julie, Thank you for your feedback. We appreciate your comments regarding the staff's helpfulness and will ensure they are recognized for their efforts. We take all guest experiences seriously and will use your insights to evaluate our facilities and services. While we understand your concerns, we encourage guests to bring any issues to the attention of management during their stay for immediate attention. Your comments about the breakfast and cleanliness are noted as well, and we appreciate you taking the time to shar... read more
Very Poor
Fair
Disappointing Pool was algae filled and slimey. No luggage rack. Stopped up bathroom sink. Mold around tub. Dirty tile floor. Stains on bedspread. Close to Bracken Cave.
Business response:
Hello Mae, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and take them seriously as we continually work to improve our guest experience. It's great to hear that you found our location near Bracken Cave convenient. We encourage you to reach out to management directly to discuss your concerns further. Your input is valuable in helping us enhance our services in the future.
Don't do it The building smelled like mildew, the elevator had not been mopped the 3 days of our stay, the mattress had multiple large stains, the walls were dirty, the air-condition did not work. When I called the front desk, the gentleman came and said there was nothing he could because there was not an oncall maintenance available or any other room. I assumed because there was a complete remodel stated on the website that it was going to be good but nooooo! No more La Quinta for me Nothing
Business response:
Dear Kristy, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations and for the issues you experienced during your visit. We are very sorry to hear about the concerns regarding the mildew smell, elevator cleanliness, condition of the mattress and walls, and the air-conditioning issue in your room. We understand how frustrating and uncomfortable it must have been, especially after expecting a better experience based on the information provided about improveme... read more
I AM DEMANDING A REFUND BECAUSE ULTIMATELY LA QUINTA IS RESPONSIBLE - the smell of dog urine that greets you as soon as you enter the building - the two large dogs barking in the adjoining room after front desk told me dogs are only on first floor - the room they changed me to was disgusting. The sheets had not been changed, hair accessories, hair, lashes, what looked like bed bugs on the sheets- I have the video - when I went down stairs to demand a refund and to LEAVE that property, I was told to call booking. Com but they... read more
Business response:
Hello Sonya, Thank you for sharing your experience. We take all guest feedback seriously and your comments regarding cleanliness and the noise from other rooms are noted. We strive to maintain high standards for all our guests and are sorry to learn this was not reflected during your stay. Your concerns will be communicated to our management team to ensure future improvements. We appreciate your input as it helps us enhance our service.
Good, tv not working…not very enjoyable…and one elevator not working either Wanted to relax after work, TV not working at all…some staff tried to assist, no go…There night stay unable to watch any tv Restful sleep
Business response:
Hello Kenneth, Thank you for sharing your experience. We're pleased to hear that you enjoyed a restful sleep during your stay. We're sorry to learn about the issues you encountered with the TV and appreciate your understanding of our staff's efforts to assist. Your feedback is important, and we will ensure it is noted for future improvements. We hope you will consider staying with us again to enjoy a more seamless experience.
Good Location - Poor Staff and Maintenance Check in was slow, the concierge seemed… exhausted? Our bathroom was disgusting. The shower wouldn’t drain, and you could tell the cleaning crew would empty the mop bucket into the bathtub as there was a ring around the shower and the drain stopper was missing. Not only that but my fiance LITERALLY HAD TO FISH OUT whatever human waste was clogging said drain. We asked the front desk for assistance, and the same concierge handed him a plunger. When my fiance asked for something to fi... read more
Business response:
Hello Asia, We appreciate you taking the time to share your experience and apologize for any inconvenience during your stay. Your feedback about the bathroom and service has been noted and will be shared with the appropriate teams for their awareness. We're glad to hear you found the location convenient and enjoyed local dining options nearby. If you'd like to discuss your experience further, please feel free to contact our management directly. Thank you for choosing us for your visit.
Frequently asked questions about ECHO Suites Extended Stay
How is ECHO Suites Extended Stay rated?
ECHO Suites Extended Stay has a 3.8 star rating with 2,040 reviews.
When is ECHO Suites Extended Stay open?
ECHO Suites Extended Stay is closed now. It will open at 12:00 p.m.