Edward Buffum of Mutual of Omaha Mortgage

Business response:

I greatly appreciate your positive review, Barbara. It's encouraging to know that my efforts to provide timely assistance and keep you well-informed throughout the loan process were beneficial. It was my pleasure to guide you through the computer paperwork and to be readily available for your queries. Your satisfaction is my top priority and your feedback motivates me to maintain these high standards of service. Thank you for choosing Mutual of Omaha Mortgage. 

Business response:

I'm delighted to hear that you had a positive experience, Brian. It was my pleasure to assist you in securing a great rate. Thank you for your confidence in me and Mutual of Omaha Mortgage. Your 5-star review means a lot. Looking forward to being of service to you in the future as well. 

Business response:

I sincerely appreciate your feedback, Carol. The 4.83-star rating you gave means a lot. I agree that the paperwork can seem overwhelming at times. At Mutual of Omaha Mortgage, we aim to maintain transparency and compliance which unfortunately requires a significant amount of documentation. Your understanding and patience in this process is greatly appreciated. I hope our services lived up to your expectations and please know that we continuously strive to streamline our processes for a better customer experience. Your satisf... read more

Business response:

I appreciate your feedback, Joseph. It was indeed a challenging situation, but your cooperation made it easier to navigate through. I'm glad we could overcome the obstacles together and get the job done. Your satisfaction is my priority and to see that you're happy with the outcome means a lot. Thank you for choosing Mutual of Omaha Mortgage and for taking the time to rate us. Your review will encourage us to maintain our high standards. Please don't hesitate to reach out if you need any further assistance. 

Business response:

Lakresa, thank you so much for your positive review. I'm really touched by your kind words and I'm glad that I was able to assist you throughout your loan process. It can definitely feel like a long process at times, but I'm glad that in the end, everything worked out perfectly. I'm also thrilled that you found the online process easy with our assistance. Your satisfaction is the highest compliment for me and my team at Mutual of Omaha Mortgage. Thank you once again for trusting us, it was truly a pleasure working with you. 

Business response:

I'm really pleased to hear about your positive experience, Nathan. As a first-time homebuyer, it's essential to have all your questions answered and I'm glad I could assist with this. Your review helps us maintain the quality of our service at Mutual of Omaha Mortgage. I appreciate the high rating of 4.83 out of 5 stars. I hope to assist you again in your future mortgage needs. Thank you for your feedback. 

Business response:

Thank you, Samuel, for your generous feedback. Your words truly reflect what we strive for at Mutual of Omaha Mortgage. We appreciate your acknowledgment of the work that Ed, Erica, and the rest of the team put in. Our aim is always to anticipate your needs and questions, and we're glad you felt confident in our service. Your satisfaction is our top priority. Thank you again for choosing us and for your wonderful review. 

Business response:

I'm thrilled to hear that you had such a positive experience, Meta. It was my pleasure to guide you through the process and answer all your questions. Ensuring a smooth transaction was my top priority and I'm glad I was able to deliver everything as promised, in a timely manner. Thank you for your 5-star rating. Your feedback is greatly appreciated. Should you need any assistance in the future, don't hesitate to reach out. 

Business response:

I'm delighted to hear that you found my service helpful, Justin. Your satisfaction is always my top priority, so I'm glad I could assist you in this process. Thanks for taking the time to share your positive experience. I look forward to working with you again in the future at Mutual of Omaha Mortgage.