This profile has been claimed by the business owner or representative.
EnergyAid
- Solar Installation
- Santa Ana, CA
About this business
Location details
1715 E Wilshire Ave, STE 715, Santa Ana, CA, 92705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I had an inspection of my solar system done by Energy Aid. The first issue I got is with the inspection scheduled: It was scheduled on a Friday between 12pm and 4pm. Around 2pm I got a text message saying something like "good news you can schedule an appointment for an inspection". That message looked weird since I already had an appointment scheduled with them. I contacted the company and talked to 4 different people and got different excuses about the technician not coming on that day. Finally the dispatcher manager was a... read more
Business response:
Hi Francine, Thank you for sharing your concerns. We deeply respect your feedback and offer our most sincere apologies as it would appear that you did not receive the kind of experience that we intend to off our customers. We always approach each recommendation we provide with integrity and longevity in mind. Therefore, rest assured that we take these concerns you have seriously and will be investigating further. Please do keep an eye out as we will be reaching out shortly in order to discuss the matter further. Thank you so... read more
The solar energy system in my house was not working since 1/13/2025. I signed a contract and paid in full to have a thorough inspection of the system and identifying the problem. The agreement says that I would get a report in 24-48 hours detailing their findings and making suggestions. The technician seemed to finish the inspection, but I have not received any report from the company 11 days after the inspection. I called to remind them about the report, but to this day (5 days after my call) there is still no respons... read more
Business response:
Hi Francis, we are appalled to hear about your experience and apologize for falling short in providing the report promptly. We will be in contact shortly in order to discuss this concern with you further as well as provide you with any and all information as it relates to our previous visit and our recommendations. Thanks for your collaboration and support in advance.
You point the figure rather than listen to reason. Can only contact service via email. Nice people but not willing to go out side the boundary even to pass a message on . They said “we have many clients and your are taking up our other customer time with your request to talk with someone in service”
Business response:
Hi Larry, We sincerely apologize for the inconvenience you've faced. Please know that we are committed to addressing this issue and will work closely with the management to ensure your satisfaction.
Great Job guys thanks!
Business response:
Hi, Keith. We greatly appreciate your kind words and are delighted that our work has met your expectations. It is always rewarding to receive positive feedback from valued customers like you. If you have any further requirements or concerns, please get in touch with us anytime. We are always here to assist you with the best possible solutions. Thank you once again for choosing our services.
Thanks!!! On time and ready to go!
Business response:
Hi, Keith. Thank you so much for leaving us a stellar review!
I aqm still waiting for the report of your work. I have made several phone calls and gotten just promisses that the report is on the way
Business response:
Thank you for leaving your feedback, Edgar. We apologize for the delay in delivering the report and any inconvenience caused by our lack of communication. Our team will reach out to you as soon as possible to provide an update on the report's status. Thank you for your patience and understanding.
Clean, fast friendly and knowledgeable!
Business response:
Thank you so much for taking the time to leave your feedback, Lucinda! We're thrilled you found our service clean, fast, friendly, and knowledgeable. We always strive to provide the best possible experience for our customers, and your comments make all the hard work worth it. If there's anything else we can do to assist you, please don't hesitate to reach out. Thanks again!
Friendly, knowledgeable and were cleaned up and finished quickly.
Business response:
Hi, Lucinda. Your feedback is highly appreciated. Thank you for the review!
very bad service the repairs have not been completed
Business response:
Hi Hector, We are sorry to hear that the issue with your roof has not been resolved yet. We went to the site on 3/27 to investigate the roof leak. We sent the report to ESP with the technician's findings that 13 holes exist in the roof and that roofers need to replace the shingles. As a service provider, we do not do tile replacement, so kindly contact ESP directly to follow up on the repair. We assure you that if the scope of work falls within our job description, we will handle it expertly. Our goal is to provide excel... read more
Frequently asked questions about EnergyAid
How is EnergyAid rated?
EnergyAid has a 4.6 star rating with 1,749 reviews.
When is EnergyAid open?
EnergyAid is open now. It will close at 5:00 p.m.