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EnergyAid
- Solar Installation
- Santa Ana, CA
About this business
Location details
1715 E Wilshire Ave, STE 715, Santa Ana, CA, 92705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My solar has not worked properly since the new solar panel was installed. The EnergyAid people will not respond to my phone calls, emails or text messages. My bill which should have a neg balance is up almost $800 since the September 25th installation. It would be nice if someone would come and fix the problem.
We are more than two years waiting for the histórical information in our production. The sistem lost it and we never more hat the itotal nformation about fthe origen. Best regards.
Business response:
We're sorry to learn that you still haven't received the requested historical data from SunPower. However, we can confirm that our technician completed the commissioning of the system during the site visit on 02/15. All 14 panels were picked up, and the system is currently producing. Our technician even noted on his report that you requested the production data. We kindly ask you to coordinate with SunPower directly regarding the requested information.
I didn't have any service done and I didn't schedule any service.
Business response:
Hi Ronald. This is EnergyAid. We provided service for your LG Battery solar system on April 26, 2023. We hope everything is running smoothly and you are satisfied with our technician's work. Please let us know your feedback by following the link provided above. Thank you for choosing EnergyAid.
Work not completed
Business response:
Hi Mitry, The technician who visited the site on 8/18 was tasked to update the battery's firmware and check to ensure it was charging properly. The technician confirmed that the battery was charging after the firmware update. The system is now functioning properly and producing as expected. We strive to provide the best service possible and would appreciate your feedback. Please let us know if there is anything else we can do to help you.
First part of job- remove solar panels for roof work- went well. Second part of job- reinstall solar panels- went horribly wrong. Did not get a date until 5 months later, did not finish job in one day. Zero communication as to when follow up would happen . It was missing part, need new work order, no technician— 8 months later- we had to get another provider to complete the job.
On time. Install done quickly. Install team communicated well. Very satisfied.
Business response:
Hi, Derek. We appreciate the kind words and are glad we could provide you with a positive experience!
This company is terrible. They were supposed to check my Solar Panels that are under warranty from SunPower.. However, from the moment I opened my door to discuss the issue, I could sense that they were going to give me the run around. They got on the and the entire time could hear them talking and laughing. I decided to check to see what they were doing and noticed that they were just standing there with a voltmeter in their hands doing absolutely nothing. When they came down to give me an update, he said that I needed ... read more
Frequently asked questions about EnergyAid
How is EnergyAid rated?
EnergyAid has a 4.6 star rating with 1,749 reviews.
When is EnergyAid open?
EnergyAid is open now. It will close at 5:00 p.m.