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Evans Toyota
- Car Dealers
- Fort Wayne, IN
About this business
Location details
515 W Coliseum Blvd, Fort Wayne, IN, 46808, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 6:30 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 6:30 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Replace front brakes Called in the am with concern for the brakes; I was accommodated yet that day and the repair was done to my satisfaction and ready to go at 1 pm. I was treated with respect and told exactly what the problem was, the estimated cost and time it would most likely be ready. Jon Wudy was the technician and did an outstanding job for me
helpful and explanatory My tire issue was solved at Evans. I was offered several options, and they were all explained to me. When I picked up my car, I had more questions, and the rep patiently answered them all, and it was even a different rep! Only issue was that some systems got reset due to a battery swap, but no biggie.
Business response:
Dear Chiguy, thank you for taking the time to leave an Evans Toyota online review. We greatly value your business and truly appreciate you recommending us to others. There are several ways to solve a problem. We believe in showing our customers multiple solutions, the pros and cons of each and allowing the customer to choose the best solution for their situation. We also believe in taking exceptional notes in our system so that any service technician can pick up where another leaves off. Thanks again - Team Evans
Excellent Service Excellent - Reliable - Trustworthy Sales and Service!! Been doing business with Evans Toyota for years and will continue to do so!
Business response:
Dear Toyota user for life, thank you for the awesome review! You've done a great favor to anyone considering our organization. Trustworthy is one of our greatest accomplishments in an industry largely void of it. We hire high moral character individuals and train daily to ensure we conduct business with solid integrity. We look forward to working with you the next time you visit. Thanks for being a loyal Toyota customer and loyal Evans Toyota customer. Sincerely, Team Evans
Oil Change I did not have an appointment and they took good care of my car.
Business response:
Dear Tina, thank you for the Evans Toyota online review and your recommending us to others. We are a customer driven company always willing to help our customers however and whenever we can. Whether you need a shuttle ride to work while repairs are being done or need to rent a vehicle for a few days, we are here to take care of you. In our line of business it is the customer that is our boss. Diligently, Team Evans
Buying & Service Experience Service performed as promised & in a timely manner. Received a lot of misinformation from our salesman when buying our vehicle. Received wrong color than chosen for the vehicle & salesman denied it. During a service visit in the past, incorrect oil was used according to the windshield sticker & the work order. One cold morning vehicle clattered like a diesel when started (due to incorrect oil). They insisted they hadn't used the wrong oil. Also was misled by our salesman about the 24 mo./24,000 mi... read more
Business response:
Dear Sienna Owner, thank you for taking the time to leave a review and thank you for recommending Evans Toyota to others. I want to apologize for the apparent mis-communication issues. Rest assured we never want to mislead a customer in any way shape or form. We just assume conduct business ethically with integrity. Please contact our Customer Relations Manager - Kathy Waters at 260.482.3730 or kathyw@evanstoyota.com so we can resolve your concerns. As far as Toyota Care is concerned, please feel free to visit http://www.eva... read more
Outstanding Couldn't ask for better service from the staff. Very sincere and very customer focused.
Business response:
Dear Shannon, thank you for taking the time to leave an online review of Evans Toyota. We sure appreciate you recognizing how sincere we are when it comes to customer satisfaction. We work daily to improve our processes with the ultimate goal of 100% complete customer satisfaction. We've been successful for fifty five (55) plus years by placing the customer at the center of our business model. Sincerely, Team Evans
Review Was very pleased with the service I received. It was quick and easy.
Business response:
Dear LynnA, thank you for leaving an online review for Evans Toyota. We appreciate your business and look forward to seeing you again for your routine maintenance. Quick and easy are two fundamental goals to our customer satisfaction processes. Sincerely, Team Evans
Curtain airbag recall Evans Toyota did a fair job on performing this recall for my RAV4. It took a while to get written up, and the repair took longer than I expected, but it turned out fine.
Business response:
Dear Mr. Lorenger, thank you for leaving a review of Evans Toyota. We greatly appreciate your business. I realize you were a little disappointed in the time it took to complete the recall repairs. We are working daily to improve our processes that equate to better customer experiences. One of those issues we are tackling daily is the speed at which we check customers in, perform repairs and check customers out. Thank you for the constructive feedback, we'll cover it in our Monday morning meeting. Diligently, Team Evans
Evans Toyoto Review I have been going to Evans Service Dept.since purchasing my Prius in 2008 and they are always extremely efficient, communicative and friendly. I would recommend their Service Dept. to anyone! Thanks!
Frequently asked questions about Evans Toyota
How is Evans Toyota rated?
Evans Toyota has a 4.6 star rating with 3,619 reviews.
When is Evans Toyota open?
Evans Toyota is open now. It will close at 7:00 p.m.