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12 Pixley Industrial Parkway Door #34, Rochester, NY, 14624, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Technician was dispatched within 24 hours, arrived on time and fixed our issue to our satisfaction
Business response:
Thank you for the kind words, we appreciate the time it takes to post a review. Everdry Waterproofing of Upstate NY.
They postponed the job for a week and left my basement exposed. I?ll let you know if they do a good job next week
Everdry finished their work 2 days ago. They are totally unprofessional . They were hired to waterproof our basement, they were supposed to dig outside the exterior walls and put some waterproofing, they dug down about 3 feet, not to the footer. I don� t even know what kind of lame waterproofing they put on, it certainly wasn� t tar from what i saw, shame on me for being trusting. They neglected to cap the sewer, left it open, where that had removed one of the sump pumps. They left the battery backup sitting on top of the su... read more
Business response:
Alida, We read, review and discuss every rating, evaluation or recommendation that relates to our business. Fortunately, the overwhelming percentage of the feedback we receive both off and online is wonderfully positive. We appreciate you taking the time to share your feedback. Thank you and rest assure that we as a business take your remarks very seriously. Sincerely, Everdry Waterproofing of Upstate NY.
Way over priced
Business response:
Robert, We read, review and discuss every rating, evaluation or recommendation that relates to our business...both good and bad. Fortunately, the overwhelming percentage of the feedback we receive both off and online is wonderfully positive. Your feedback is clearly not positive but we still appreciate you taking the time to share your comments. Thank you and rest assured that we as a business take your remarks very seriously. Sincerely, Everdry Waterproofing of Upstate NY
For over 4 years, 14 visits, destroying my flower beds and our basement still got water. I mentioned numerous times about bringing a transit out as the water was backing up,...when it rain the water came out of the drains we put in when the foundation was put in but not their drains that was above the foundation drain. We are on a hillside and one cannot eyeball the drains, they should of bought out a transit. But they kept blowing me off, if it was because I was a female I am not sure. One time the so call boss even got sma... read more
We received a somewhat high-pressure sales pitch after seeing them highly recommended. We do not ever have standing water in our basement but get a little moisture here and there, so I was not in a huge hurry to get this done, but I did also wanted to seal up the walls to help prevent mice from getting in. What the salesperson promised me, as far as expectations of the work they would do, was enough to get me to sign on as a fill-in job at a lower rate. I signed the contract in August and was told they would brush out any lo... read more
We had a terrible experience. They have a high pressure sales pitch and terrible work. I had to fire them and hire another contractor to repair the damage they did. They are the worst experience I ever had with home improvement. Do not hire them!
Business response:
James, We read, review and discuss every rating, evaluation or recommendation that relates to our business...both good and bad. Fortunately, the overwhelming percentage of the feedback we receive both off and online is wonderfully positive. Your feedback is clearly not positive but we still appreciate you taking the time to share your comments. Thank you and rest assured that we as a business take your remarks very seriously. Sincerely, Everdry Waterproofing of Upstate NY
Botched job in basement and outside. They show you one material and then they put another saying it is better. They put crawl space plastic on my basement walls instead of the vinyl. There was no price reduction on the product. The spout that releases the water outside is too close to my house ruining my yard. They said they will connect so it can flow into the sewer, that is a lie. The drain popping they used was different then what the salesman said. They installed the air purifier in my an old basin well I had said that i... read more
Everdry waterproofing did an ok job for the amount of work they had to do. But there project management was very poor we were told 3-4 days for completion it turned into 9 days with one excuse after another why they could not send a full crew or work a full day. By the time they got done we were glad it was finally over with. So we thought. But since the completion of the job, they came here 3 times to fix various minor issues. Most likely due to management rushing to finish the job. Over all the crew worked very hard. And t... read more
Business response:
Tom, Thank you for your review. As the owner of Everdry Waterproofing of Upstate NY it can be difficult to hear critical feedback, since we care so much about our customers and want to provide quality, value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future. Respectfully, Everdry Waterproofing of Upstate NY
Everdry Waterproofing of Upstate New York has a 4.6 star rating with 1,771 reviews.
Everdry Waterproofing of Upstate New York is closed now. It will open tomorrow at 8:00 a.m.