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Everest Ice and Water Systems
- Manufacturer
- Apopka, FL
About this business
Location details
1000 Ocoee-Apopka Rd. Ste. 450, Apopka, FL, 32703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Over the last few years I have bought four Everest machines. I have only received the best customer service from **********************, from sales to tech support, to marketing, to ordering supplies when needed. I have been fortunate to work with *****, ****, *****, *******, *** and ***. All have been beyond helpful through my entire process. As with any machine these days, there are bound to be parts that wear out or were damaged in shipping, or just not working entirely correctly from the factory. These are simply part of... read more
We've steadily bought four machines over the past three years. Everest has been a great partner to us the entire time. Our area is very remote, and our customers don't have any options to secure ice for their hunting or fishing trips. It's been a great business overall, and the machine is highly reliable and easy to use.
I wanted to share my experience with the Everest Ice and Water vending machine. This machine has been an absolute game-changer as someone running a business selling ice and water. First, I was pleasantly surprised by how easy it was to operate and maintain. Customers love the convenience it offers, and I've seen a steady stream of sales since I installed it. The ice produced by the Everest machine is top-notch. It's crystal clear, refreshing, and exactly what customers are looking for. The machine itself is solidly built, gi... read more
I’ve had nothing but a fantastic experience with Everest every step of the way. Receiving my machine took a lot longer than I expected but I understand that’s due to demand and supply chain. Machine has worked well for me and I’ve found service to be responsive. The only issue I’ve had was an issue with the fans in my ice maker, apparently a global issue with Scotsman ice makers, but Everest responded quickly and swapped them out at no cost. I’m happy with both the company and my purchase and I’m looking forward to buying an... read more
Business response:
Dear Bob, Thank you so much for taking the time to leave such a positive review on the Better Business Bureau website. We greatly appreciate your kind words and your support for our business. It brings us immense joy to hear that you had a fantastic experience with our company. Delivering exceptional service and ensuring our customers' satisfaction are our top priorities, and we are thrilled that we were able to meet and exceed your expectations. Your feedback about our team's professionalism and attentiveness means a lot... read more
If I could leave zero stars I would. Bought a new machine in November 2023 and has been nothing but issues after issues from day 1. The support is great however they would just send parts to replace, worked then something else went wrong. Bad enough where they sent out their lead tech to work on it themselves. The tech said "if he didn't know better he would have thought someone intently sabotaged the machine". He replaced everything but the compressor. The machine worked great for a couple weeks. Currently not making full b... read more
Buying the Everest Ice and Water machine has been a HUGE let down. 3 parts break in 3 months... Company says they are helping us fix it but refuse to take any fiscal responsibility for all the customers lost in the first 4 months we had it up and running. They say they will pay the invoice but never did so I had to pay it. Oh, this machine is also INSIDE our store and out of the elements, so weather has no impact on the running of the machine. ********* arrived not functionig properly, the flowmeter was bad, the pan was not ... read more
Overall they have been a disappointment and the machine has been a bust. Several issues. Nobody has answers or seems interested in helping. The Nayak credit card process they use is horrible. I wish I had not bought a machine from Everest.
Everest Ice has dropped the ball when it comes to communication and doing what is right with customers. I received two machines on July 10, 2023 that came off the truck defective. I took pictures and sent all photos and emails to Everest and after inspection Everest said both machines would need to be replaced. That process took a month to finalize. When we finalized our agreement we had forklift support guides underneath the machine however when we received our machines in July they were removed without my knowledge. The ma... read more
I can honestly say, this companies service does not deserve even a single star. I have called multiple times to never get a call back. They send an email asking me to click on link only to find I need a password to order a part. Call back to get a password and told I have to wait for service tech to call back, of which he never does. I asked why they couldn't put the password in the email. Know one knew the answer to that question. They only apologize but nothing is ever done.
Frequently asked questions about Everest Ice and Water Systems
How is Everest Ice and Water Systems rated?
Everest Ice and Water Systems has a 3.9 star rating with 32 reviews.
When is Everest Ice and Water Systems open?
Everest Ice and Water Systems is open now. It will close at 5:00 p.m.