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Excel Windows
- Windows Installation
- Tinley Park, IL
About this business
Location details
7413 Duvan Dr, #4, Tinley Park, IL, 60477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
EVEN MORE IMPRESSIVE THAN THE WAY THE WINDOWS IMPROVE OUR HOME FROM THE OUTSIDE IS THE INCREDIBLE CARPENTRY THEIR WORKERS DID INSIDE - I KNOW IT IMPROVED OUR GAS BILLS THIS WINTER - AND I LOVE MY WINDOWS!! REPLACED 7 WINDOWS (ONE WAS A 5-WINDOWED BOW); CUT OUT AN OPENING WHERE A SMALLER BOW WAS IN THE KITCHEN AND REPLACED WITH SLIDING GLASS DOORS WITH BEVELED GLASS; REPLACED A SLIDING GLASS DOOR. TOTAL 7 WINDOWS & 2 DOORS ALL VINYL.
unknown INSTALLATION OF BAY WINDOWS.
EVERYTHING WAS DONE IN A VERY PROFESSIONAL MANNER. WE WILL PROBABLY USE THIS COMPANY IN THE FUTURE TO INSTALL DOWNSTAIRS WINDOWS. REPLACED 5 WINDOWS ON UPPER LEVEL OF HOME.
EVERYONE WE HAD CONTACT WITH WERE WONDERFUL AND WE WOULD USE THIS COMPANY AGAIN! WE HAVE A SIGN IN FRONT OF OUR HOUSE AND THEY ARE VERY GOOD FOLLOW UP AND THEY COME OUT TO CHECK ON THE WINDOW. 9 WINDOWS AND 2 INT DOORS
THE WORKERS WERE REALLY GOOD PUT IN SOME WINDOWS
As a teacher, I hoped to get the replacement of 6 windows in my condominium done over the summer. The first week school was out, I booked 6 places to get quotes. I decided to go with Excel windows after my meeting with Brian because there was an emphasis on quality service and there were no negative reviews available online. I booked on the spot and cancelled the other two quotes I had coming the following days. My contract was signed May 29th, and I was told the project would be done typically in 6-8 weeks but due to the su... read more
. When we first meet with sales person we were told windows would be installed before Christmas. I called 2 weeks before Christmas because I had not heard from them since we signed on the dotted line. I was then told the windows would be in Dec 28th and they would call to set up install. Dec 28th went by and no call. Called again a few days after and I was told that the new date was Jan 14th. They stated the hold up was from the window manufacturers, but never called to communicate any changes. When it came time to install o... read more
Business response:
Mr. [Member Name Removed], Thank you for taking the time to review Excel. I was disappointed to see the grade; some companies may be ok with a B but anything other than an A upsets me! On behalf of my production department, I would like to apologize for the lack of communication. When the manufacturer changed the time frame due to the holiday schedule you should have received a call. I will be using this as a training exercise to improve the service we give our customers. Thank you for your trust in Excel and I am glad to he... read more
I made an appointment for windows replacement estimate. A day in advance they called to confirm that there is no change of plans. Then nobody showed up. No phone call, no message, nothing. After waiting for over half an hour I called the company and reached their answering service. Soon after that the owner called back to explain that they were busy with another job. Apparently my appointment was not worth even a phone call. He said thatsomeone can come later. My time is no less valuable that theirs. I have other things to t... read more
Business response:
By the time my designer alerted me to the fact that he was not going to make it to your house on time, he was already late. That is absolutely unacceptable and there is no excuse. Please do not feel that your appointment was less important to us than any other; we value all of our customers. Once again, I am sorry. Julie Majka
unknown I will initially say this. I may still use the company for my house. However, here are some concerns I had from my experience with the estimate. First, the company asked me he day before the appointment to move the time from 9am to 8am. I agreed and rescheduled another engagement to an hour earlier. The next day, the salesman showed up around 8:50am. He was never notified from the company of the appointment time change. That's a little red flag for me when communication within the company breaks down. Second, the sal... read more
Business response:
I am so sorry that your experience with Excel was not what it should have been. Customer satisfaction is everything to me. The miscommunication on our part is unacceptable. Our new computer system still has a few bugs we are trying to work out (one of which is not notifying our reps if their schedule changes). I will speak to my reps about focusing on our strengths instead of other's weaknesses. I am glad to hear that he was polite and did not use high pressure tactics. If you would like to discuss anything with me personall... read more
Frequently asked questions about Excel Windows
How is Excel Windows rated?
Excel Windows has a 4.4 star rating with 309 reviews.
When is Excel Windows open?
Excel Windows is open now. It will close at 4:00 p.m.