Exclusive Furniture

Sabrina Hatfield 

on Facebook

4 years ago

I was approved on Monday 6/28 with Progressive for $1400, went there just now, Friday 7/2, and was told it was expired. They wouldn’t honor it nor tell you it’s a time limit to use it. Needless to say ROOMS TO GO got my business. They don’t even try to make you happy or honor something so they way I see the sales guy didn’t want to make a sale anyway. 

Lorna Dee 

on Facebook

4 years ago

Horrible Customer Service, give incorrect quotes on delivery dates. 

Erika Marron 

on Facebook

4 years ago

Don’t waste you money on this cheap furniture! I haven’t even had my bed set a month and the rails already broke! And apparently it’s my fault because I have wood floors! Each beam needs 2 leg supports but the only put 1 leg on every other beam! Now they are trying to make me buy some new rails! 

Salman Salehin Orko 

on Facebook

5 years ago

WARNING! NEVER BUY FROM EXCLUSIVE FURNITURE! YOU WILL BE CHEATED AND SCAMMED! I went to buy a dining table in July at their Richmond outlet. The salesperson was Bert and the manager was Robert. We really liked a dining table and the 6 chairs that went with it. Without hesitation, we bought it because it really fit into our new home. Robert promised that we would be receiving the exact combination of table and chair as their model. However, they delivered the wrong set of chairs (totally different color & fabric). When I as... read more

Bryan Mayers 

on Facebook

5 years ago

Worst service ever. Ordered my kids bunk bed , on day of delivery after waiting at home for 6 hours they showed and realized parts were missing to complete the setup. Today (Wednesday) I was told at 5pm the driver is 10 minutes away, it is now 8 15pm and still no driver. Sad part they left all the pieces of the bunk bed scattered in my kids bedroom .. Yesterday (Tuesday) I spoke to a female at corporate office concerning the issue.. worst attitude ever. Then spoke to the store manager at the Humble location.. he was worst! ... read more

Tom Hardie 

on Facebook

5 years ago

Was promised mattress set on Saturday. Was told Saturday evening they would not have mattress until Wednesday. Told them to cancel order I would go elsewhere as we needed mattress on that day. They did not want to cancel, was told they do not cancel orders. Phone call to card issuer says otherwise. Customer service is of no help. Thankfully this was not a cash sale, so we are protected and will not suffer a financial loss. Would not recommend, go somewhere else. 

Shay Hall 

on Facebook

5 years ago

My furniture was poorly made. It had rusted pushpins and some were missing, the pillow cushions had the stuffing coming out due to the incomplete seams. I can feel the wood when I put my feet on the ottoman . I thought that with a name like Exclusive they would have better craftsmanship but unfortunately that’s not the case.They are refusing to replace or refund my money so basically I’m screwed. Not only was it a waste of money to buy it, I’ve had to miss work twice for them to send a repairman who by the way comes wheneve... read more

Jd Sympathy 

on Facebook

5 years ago

I spent 2500 cash at this establishment, and I've yet to see my furniture 2 months later. customer service over the phone today was very unpleasant. I got no where fast, no furniture or money in hand. great customer service indeed still empty no I have no cash or furniture Thanks Exclusive furniture 👎 

JJ Solorzano 

on Facebook

5 years ago

Company refuses to hold itself accountable. Bought a 2 piece power recliner set that has charging capabilities. The first day it arrived the components began to malfunction and burned a cable and ruined my iPhone 11 that is STILL NOT ABLE TO CHARGE. Every time I speak with someone I’m giving promises of a manager reaching out and I still haven’t heard from them. NOTHING, once they have your money they don’t care about you!!!!!