Extended Stay America - Akron - Copley - East

Business response:

Dear Guest, Good staff support always makes a difference, and we are glad that stood out during your visit. That said, we are sorry for the mix-up with your reservation and the overall environment you encountered. We aim to provide a consistent and pleasant experience, and we appreciate you bringing this to our attention. Your feedback helps us improve, and we hope to offer you a much better stay next time. Sincerely, Hotel Management 

Business response:

Dear Guest, We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to the city. Sincerely, Hotel Management