Extended Stay America - Akron - Copley - East

Business response:

Dear Guest, Thank you for choosing to stay with us and for taking the time to share your review. We’re delighted to know the overall environment left such a positive impression. Our team takes great pride in maintaining a welcoming and well-kept setting for every guest, and your feedback is truly appreciated. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We are glad you took a moment to let us know about your experience, as it helps us understand where we can refine the stay for our guests. Your comfort and convenience are always top priorities, and we truly value this kind of insight. Our team is always available to assist with any in-room features. We will share this with our team for attention. We appreciate your feedback and hope to welcome you again for a smoother and more enjoyable visit. Sincerely, Hotel Managem... read more

Business response:

Dear Guest, It is wonderful to hear that the spotless space stood out to you. That truly makes our day. We’re delighted that your stay at Extended Stay America offered the comfort and feel of a private little apartment. Creating a welcoming environment is always our goal, and it’s great to know it resonated with you. We appreciate you choosing us and hope your next visit brings the same sense of ease and enjoyment. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your comments with us. We’re pleased to hear that your visit was made more welcoming by team members who ensured you felt well cared for during your time here. We also appreciate your perspective on the condition of the space, and we apologize if certain aspects did not offer the level of comfort you expected. Your insights are valuable and helpful as we continue to focus on meaningful improvements. We hope you will consider returning so we can provide a more seamless and enjoyable experienc... read more

Business response:

Dear Guest, Thank you for taking a moment to share your thoughts with us. We’re glad to know your visit was generally smooth and suited your needs while traveling for work. Your feedback is appreciated, and we remain committed to offering a comfortable and reliable environment for every guest. It was a pleasure having you as our guest, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management