Extended Stay America - Akron - Copley - East

Business response:

Dear Guest, We are glad you enjoyed the warm welcome and overall atmosphere during your visit! It is always great to know our team has made a positive impression. At Extended Stay America, we aim to provide a comfortable and friendly environment, and we are happy we could achieve this during your visit. We appreciate you choosing to stay with us and hope to see you again on your next trip! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback and for choosing to stay with us. We are pleased to hear our team made a positive impression during your visit. We also understand the aspects of your experience that are short, particularly regarding the condition of the accommodations and the noise levels. Your insights help us focus our attention where it’s needed most. We hope you'll consider staying with us again for a more comfortable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts with us! We are glad you found the property met your needs during your visit. We understand that a quieter environment and additional amenities can make a stay even better, and we appreciate you bringing this to our attention. Your feedback helps us grow, and we hope to welcome you back to Extended Stay America for an even more enjoyable experience. Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for your feedback. We appreciate your understanding as we work to enhance the property for future guests. While updates may occasionally cause inconvenience, our goal is always to create a more welcoming and comfortable environment. Your comments help us stay focused on what matters most to our visitors. We hope you’ll consider staying with us again to experience the improvements once they are fully complete.Sincerely,Hotel Management