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Extended Stay America - Akron - Copley - East
- Hotels
- Copley, OH
About this business
Location details
185 Montrose W. Ave., Copley, OH, 44321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reported a Broken lamp and ac cover. Found someone's belongings under the bed. Our toilet ran. Looks outdated and there were lots of scrapes on walls/furniture. The beds were clean & comfortable. There were NO bugs. The full size fridge was a nice perk. Please clean under/behind your refrigerator.
The bed was comfortable tho a wheel was found broken off underneath. There were No
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are pleased to know you were able to relax comfortably during your stay, as providing a restful environment is very important to our team. We also appreciate you bringing your observations to our attention, as guest feedback helps us continue improving the overall experience we provide. Our team is always committed to making each visit as smooth and enjoyable as possible for every traveler. Thank you again for choosing to stay with us, and we hope... read more
Clean rooms and the staff were great didn't eat the breakfast and the parking was fine
Room was clean but not in great condition
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear the room met your expectations for cleanliness. At the same time, we regret that certain aspects of its condition did not feel fully satisfactory during your stay. Your comments are helpful and will be shared with our team as we continue working on improvements. We appreciate you choosing Extended Stay America and hope to welcome you back for an even better experience next time. Sincerely, Hotel Management
Easy parking
Business response:
Dear Guest, It is nice to hear that you were impressed with our parking facility during your stay. However, we want to apologize for the issues that kept it from being perfect. It was a pleasure having you as our guest, and we hope to see you again on your next visit to the city. Sincerely, Hotel Management
Good hotel fair pricing
It was an inexpensive hotel Pros: close to food - comfy bed Cons: elevator broken, room phone broken, continental breakfast was coffee and a couple granola bars or prepackaged muffin in basket Also wasn’t sure why they needed to photograph my sons I’d - he was staying in the room with me. So they made a phot of the front and back of both our licenses- not a fan
Business response:
Dear Marley, We appreciate you taking the time to share your impressions of your recent stay and are glad the location and comfort of the bedding met your expectations. We regret the inconveniences you encountered with certain facilities and understand how these may have affected your overall experience. Your comments regarding identification procedures have also been noted, as we recognize the importance of making such processes feel clear and respectful. Feedback like yours is valuable in helping us review guest-facing pra... read more
Staff was good. I didn't get the room I booked and the entire property smelled like marijuana but it was comfortable enough for one night. I'm glad I wasn't staying longer.
Business response:
Dear Guest, Good staff support always makes a difference, and we are glad that stood out during your visit. That said, we are sorry for the mix-up with your reservation and the overall environment you encountered. We aim to provide a consistent and pleasant experience, and we appreciate you bringing this to our attention. Your feedback helps us improve, and we hope to offer you a much better stay next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Akron - Copley - East
How is Extended Stay America - Akron - Copley - East rated?
Extended Stay America - Akron - Copley - East has a 3.5 star rating with 1,535 reviews.
When is Extended Stay America - Akron - Copley - East open?
Extended Stay America - Akron - Copley - East is open now. It will close tomorrow at 12:00 a.m.