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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
pros... room was clean.. quite.. enough parking.. restaurants near by. cons... no pool...no ice machines.. trash cans were always full never changed.. need to stay more than week for room to be cleaned...
Business response:
Thank you for being our guest at Extended Stay America. Although you had a pleasant stay, we are sorry for the issues you had during your visit. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your re... read more
I supposed Extended Stay caters more to folks needing a week stay instead of overnight transients like holiday travelers. There were just too many construction guys just loitering around in front of their rooms.
Business response:
Aldrin, we are so glad you enjoyed your time at Extended Stay America. It is good to know you had an enjoyable visit to our hotel. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
The staff was very friendly. Location is great if you need to be close to the airport.The bed is extrmely small, the room was clean but with a funky smell.
Business response:
Thank you for reviewing our hotel. We’re happy to know you were impressed with the service you received from our staff and that our proximity to the airport was convenient for you. However, we’re sorry for the odor you experienced in your room. We have asked our housekeeping team to deep clean the suite in order to remove the smell from it. We hope this will not overshadow your otherwise positive stay and we look forward to seeing you soon again. Sincerely, Hotel Management
Noice that it was close to the airport Went there the night of my wedding and everyone was so nice even when I forgot to put money on my bank card but ill be back when I need a room again
Business response:
Thanks for making Extended Stay America a part of your travel plans. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. It was so good to have you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
First of all the room smelled of a combination of stale cigarette smoke and mustiness! The carpet was disgusting, as if it had never been cleaned. It literally had visible (bare) footprints on it! I killed two insects that looked like roaches... it was hard to tell with the bad lighting and dark floors. When I complained to the front desk and asked for a refund the owner would only offer me a 30% discount. I finally took the offer, checked out and went to a different hotel!
Business response:
Dear Janet, We are very sorry to learn about the unpleasant experience you had during your stay, and we completely understand how frustrating it must have been to encounter such an uncomfortable room environment. The condition you described and the discomfort it caused are certainly not reflective of the standards we strive to maintain. We truly regret the disappointment this brought to your visit, and we have shared your concerns with the team for immediate review to ensure this situation does not happen again. Your satisfa... read more
Room not clean Came to Albuquerque for the Balloon Fiesta and many hotels full. The room rates were higher than usual. I picked this hotel room for its kitchen but we were unable to use it because the room had bugs when we tried to have dinner the first night. We only continued to stay here because we couldn’t find another hotel. The bugs seem to be there if there was food so we kept the room clean and dry for the rest of the stay and that seemed to keep them at bay but overall this was uncomfortable. The Balloon Fiesta was ... read more
Business response:
Dear Jennifer, Thank you for staying with us during the Balloon Fiesta. We are sorry to read about the cleanliness issues you encountered in your room. We understand how disappointing it must have been to be unable to use your kitchen as planned, and we want to assure you that we take the presence of any insects very seriously. Our pest control provider services our property on a routine basis, and we will work closely with them to ensure all measures are taken to prevent future issues. Your feedback is valuable and will be ... read more
Instalaciones sucias, personas fumando mariguana en la propiedad, el desayuno incluido solo es café y pan.
It was so filthy there. Stained sheets, used towel in the bathroom, the floor was disgusting, the trash bins weren’t even emptied beforehand. We thought we'd be able to stick it out, but it was too much and we left. Front desk said he didn’t think he could approve a refund 🙄
Dirty. Unkempt. Unsatisfactory 'breakfast.'
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,785 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.