This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely overrated in the reviews. Very run down place in general. Room was ok. Staff was friendly. Just a very low budget room.
Business response:
Dear Guest, We appreciate you sharing your experience and understand your concerns regarding the overall condition of the accommodations. Ensuring a comfortable and well-maintained environment is important, and your feedback will be shared with our team to guide future improvements. We are pleased to hear that our team provided friendly and attentive service, as creating a welcoming atmosphere is always a priority. Your insights are valuable in helping us enhance the guest experience, and we hope to have the opportunity to w... read more
Roach all over kitchen didn’t do anything about it or offer me another room had to keep everything in my car so I didn’t bring any home with me also shower floor was cracked and spongy to stand on and showerhead was broken
Business response:
Dear Guest, Thank you for sharing this feedback. The concerns you experienced with pests and the bathroom condition are truly regrettable, and we offer sincere apologies for the stress and inconvenience caused. While there are procedures in place to address such issues, it’s clear that your situation was not handled with the urgency it deserved. Your comments are being reviewed with the team to ensure stronger follow-through and more attentive support. We appreciate you bringing this to our attention, and you are warmly invi... read more
Room smelled a bit humid and funky, freezer was dirty, outdated tvs and no mirrors but the tiny restroom one. Only good comment is the front desk guy being helpful at cancelling my reservation 10 mins after check in.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your visit did not meet expectations, and we appreciate you bringing these matters to our attention. Providing fresh and well-maintained amenities is very important to us. Your comments will be shared with the appropriate team to ensure improvements are made where needed. We are glad our associate was able to assist you quickly.. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
There was a lot of things wrong with room. and the icing on the cake was at 4:20am there was a fire alarm that went off because I guess somewhere on the premises something was on fire so we had to go and sit in our cars after walking through smoke filled stairwells to get to our car and finally after the fire department came and put the fire out we were allowed to go back in. Never had an explanation of what happened. The next day their breakfast that they said they were going to put out wasn't even there.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret the distress caused by the fire alarm and the disruption it created during your stay. Guest safety is always a top priority, and your comments have been shared with the team to review. We also appreciate your feedback regarding breakfast service, as it helps us enhance the overall guest experience. Kindly allow us some time to look into this situation. Your patience and understanding are appreciated in the meantime. We hope to welcome you again for a seam... read more
Didn’t end up staying Their WiFi was down so couldn’t check in
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are very sorry to learn about the inconvenience you faced upon arrival. Technical issues can be frustrating, and we regret that this situation affected your plans. Please know that your feedback has been shared with our management team to ensure stronger communication and reliability in the future. We appreciate your understanding and hope to have the opportunity to better serve you next time. Sincerely Hotel Management
Close to the airport and Conrad (the night desk clerk) were the only positives. The property had trash everywhere. There was some random guy walking the parking lot when I arrived at 930pm and he was still walking the parking lot at 530am when I left. The room was ice cold because they had the AC set at 61⁰. You could smell marijuana everywhere. This place gave off the vibe that its a hotel you csn expect people to go missing from. I wont be back.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry that your visit did not meet your expectations and caused concern. Guest safety and cleanliness are priorities, and your comments have been shared with our management team for attention. We appreciate your recognition of Conrad’s efforts at the front desk. Feedback regarding guest comfort is invaluable in helping us enhance the overall environment and service. We hope you will consider giving us another opportunity in the future to provide... read more
The room it self was terrible when we arrived the floor was dirty, the bed, and pillows had stains on them everywhere. Do not even get me started on the AC, there was mold in the little vents and it smelled disgusting.there were cockroaches everywhere in the toilet seat, the bed, the drawer, as well as the little fridge in there, the service was terrible and you couldn’t even walk outside alone without it being UNSAFE. I went to get dinner with my family at night and outside you see groups of people that make it feel so unsa... read more
Business response:
Dear Nereyda, We sincerely apologize for the unacceptable experience you encountered during your stay. The concerns you described regarding cleanliness and maintenance do not reflect the standards we strive to maintain. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections to prevent such issues. Your feedback has been shared with our management and housekeeping teams for improvements. We deeply regret the discomfort this situation caused and app... read more
Not a pleasant experience. Bed was very small. No coffee maker. Won't stay here again.
Business response:
Dear Owen, Thank you for sharing your thoughts about your recent visit. We are sorry to hear that certain aspects of your stay did not meet your expectations. Your comments regarding room features have been noted and will be shared by our management team as we continually look for ways to enhance guest comfort. We truly value your feedback and hope you will consider giving us another opportunity to provide a more enjoyable experience in the future. Sincerely, Hotel Management
First of all the room smelled of a combination of stale cigarette smoke and mustiness! The carpet was disgusting, as if it had never been cleaned. It literally had visible (bare) footprints on it! I killed two insects that looked like roaches... it was hard to tell with the bad lighting and dark floors. When I complained to the front desk and asked for a refund the owner would only offer me a 30% discount. I finally took the offer, checked out and went to a different hotel!
Business response:
Dear Janet, We are very sorry to learn about the unpleasant experience you had during your stay, and we completely understand how frustrating it must have been to encounter such an uncomfortable room environment. The condition you described and the discomfort it caused are certainly not reflective of the standards we strive to maintain. We truly regret the disappointment this brought to your visit, and we have shared your concerns with the team for immediate review to ensure this situation does not happen again. Your satisfa... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.