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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A little run down This hotel was a little rundown. Trash bags were in the hallways and not taken to the dumpsters. My room was comfortable but the desk chair was stained pretty bad and there was missing paint in the bathroom. The shower stall also had a huge crack and the shower curtain let water go everywhere. Continental breakfast was coffee, muffin and granola bars. Check in was great, fast and easy.
Business response:
Dear Guest, Thank you for your feedback. We’re glad you had a positive check-in experience. However, we apologize for the issues you encountered with cleanliness and maintenance, and also understand that the breakfast fell short of your expectations. Your comments are valuable, and we will work on addressing these concerns to improve the overall guest experience. We look forward to the opportunity to welcome you back, where we aim to provide you with an exceptional experience. Sincerely, Hotel Management
Checked in, the room was dirty and smoky. I left and did not stay.
Business response:
Dear Guest, We apologize that your room did not meet your expectations. This is not the experience we want for our guests. We have shared your feedback with our housekeeping team to ensure that rooms are cleaned thoroughly and inspected properly in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Walls are very thin a lot or traffic doors slamming all night very slow checked in no breakfast.they don accommodate yo for any inconvenience.high drug traffic.
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the disturbances and concerns you encountered during your stay. We recognize that these issues fell short of the standards to which we aspire. Your mention of illegal activities is particularly concerning, as we do not tolerate such conduct on or near our hotel premises. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Your insights are invaluable as we work to overcome these challen... read more
Unpleasant stay The room was dirty, and there was roaches and ants. The floors were dirty and sticky. Overall stay was unpleasant. I do not recommend that hotel.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee future issues. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management
We booked 2 rooms. Unit 219 was in far better condition that unit 224. 224 was smelly and dirty. Call front desk and the clerk on duty said he could spray with Fabreze. What?!!!!
Business response:
Dear Guest, Thank you for your feedback. Please accept our sincere apologies if we did not provide the attentive service we strive to show every guest. This is not the experience we want our guests to have, and we completely understand your frustration. Your comments will be shared with our team to ensure a more thorough approach to room cleanliness and guest care. We appreciate you bringing this to our attention and will work to prevent similar issues in the future.Sincerely,Hotel Management
Rooms smelt like cigarettes and one room smelt like urine. Dirty walls and kitchenette area. Garbage stacked in walkway next to elevator.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
I didnt stay there, they threw me out and one of the workers attacked me...
Business response:
Dear Guest, We are sorry to hear that your experience with our hotel was unacceptable and traumatic. We apologize for the incident where you were asked to leave the premises and, more seriously, for the physical altercation with one of our staff members. Situations like this are taken extremely seriously, and we are committed to ensuring the safety and well-being of all our guests. We're investigating this incident thoroughly and will take appropriate action. We would like to discuss this further if you can reach out to us. ... read more
We were not happy with this hotel, this is the worst we ever been. The room was dirty, weird people around, smells. I had to sleep in clothes and not feel comfortable at all.
Business response:
Dear Guest,Thank you for sharing your experience with us. Ensuring clean and comfortable accommodations is our highest priority, and we sincerely regret that we did not meet your expectations during your stay. Your feedback is extremely valuable, and we will bring these concerns to the attention of our housekeeping team to facilitate necessary improvements. We greatly appreciate your patronage and look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Management
No go! We have travelled route 66 staying in budget motels along the way - this was shocking. Did not feel safe at all, drug taking and domestic violence ongoing through the night. Room smelt appalling. Guy on check in was kind and helpful can’t help but feel for the poor soul witnessing this everyday. Do not stay here unless you want to score Fentanyl or die essentially
Business response:
Dear Guest, Thank you for your feedback. We’re truly sorry to hear about your unsettling experience and the concerns you encountered during your stay. The safety and well-being of our guests are our top priorities, and it’s distressing to learn that you felt unsafe. We take issues related to security and the condition of our property very seriously. Your feedback will be shared with our team to address these concerns and ensure a safer, more comfortable environment for all guests.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,786 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.