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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
pros... room was clean.. quite.. enough parking.. restaurants near by. cons... no pool...no ice machines.. trash cans were always full never changed.. need to stay more than week for room to be cleaned...
Business response:
Thank you for being our guest at Extended Stay America. Although you had a pleasant stay, we are sorry for the issues you had during your visit. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your re... read more
I supposed Extended Stay caters more to folks needing a week stay instead of overnight transients like holiday travelers. There were just too many construction guys just loitering around in front of their rooms.
Business response:
Aldrin, we are so glad you enjoyed your time at Extended Stay America. It is good to know you had an enjoyable visit to our hotel. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
The staff was very friendly. Location is great if you need to be close to the airport.The bed is extrmely small, the room was clean but with a funky smell.
Business response:
Thank you for reviewing our hotel. We’re happy to know you were impressed with the service you received from our staff and that our proximity to the airport was convenient for you. However, we’re sorry for the odor you experienced in your room. We have asked our housekeeping team to deep clean the suite in order to remove the smell from it. We hope this will not overshadow your otherwise positive stay and we look forward to seeing you soon again. Sincerely, Hotel Management
Noice that it was close to the airport Went there the night of my wedding and everyone was so nice even when I forgot to put money on my bank card but ill be back when I need a room again
Business response:
Thanks for making Extended Stay America a part of your travel plans. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. It was so good to have you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
My room was full of roaches coming out of the shower drain out of the kitchen drain all on the walls. Very disgusting place to stay !! rooms are very dirty as well as the furniture!!
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Room was clean. There was an odor. I thought smoke but rooms were non smoking. Bed was very uncomfortable and the pillows flat. Not a restful night sleep.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are pleased to know the room met expectations in terms of general condition. We also understand how environmental factors and bedding comfort can significantly affect the ability to relax and feel restored. A stay that does not allow for proper rest can be disappointing, and we recognize the impact this may have had on your visit. Your observations have been noted for awareness. Feedback like yours is important in helping us better understand guest comfort prefere... read more
I booked the room for my mom and she said there were a few roaches. She said it wasn't as nice as the Days Inn she stayed at in town a few weeks ago. The staff was nice and courteous when I helped her check-in.
Business response:
Dear Guest, Thank you for sharing your mother’s experience. We are sorry to learn that certain aspects of the accommodations caused concern and did not align with expectations. Providing a comfortable and well-maintained environment remains a priority, and feedback of this nature is taken seriously. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections as part of our ongoing efforts. We do appreciate your kind remarks regarding the courteous assi... read more
Room was horrible condition.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry that your visit did not meet expectations and that the accommodations were not presented in a manner that provided comfort or satisfaction. Delivering a well-maintained and welcoming environment is important to us, and it is disappointing to learn that your experience fell short of that goal. Your comments have been noted and will be shared with the appropriate teams to help strengthen upkeep and quality standards. We appreciate you bringing this mat... read more
Awful. We were greeted by a self proclaimed tweaker who said we should put our stuff away because people steal then she preceded to tell us she would be tweaking off our truck all night. Her drug dealer came as we were getting our stuff out. The room was filthy, stained pillow cases and sheets, clogged sink, sticky floor, we were traveling for days and needed somewhere to stay for the night we checked in late and were up at 5 am and checked out by 6 we didnt even showere because the shower was gross. The breakfast was muffin... read more
Business response:
Dear Guest, Thank you for sharing your experience. We are deeply sorry that your stay did not provide the safety or cleanliness you expected. Situations like the one you described are upsetting, and we understand how this affected your visit. Please be assured that feedback like yours is taken seriously and will be reviewed carefully to help guide improvements in both accommodations and guest services. We regret the inconvenience you experienced and appreciate your patience in sharing your observations. Kindly allow us some ... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.