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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sucio Habia cucaracha y se veia el piso sucio
Bad experience I will not stay again there. The room is very uncomfortable. The bed was making noise, small toilets and sinks, no mirrors except in toilet. No power outlets. This is the worst room ever stayed. Steps were dirty and bad drug smell. Not good for family
I didn’t like the area of the hotel there was weird activity of people around the parking lot, outside the rooms, prostitution coming out the rooms
This place was awful. Shortly after Checking in and seem the room with ripped carpet, rotten smells and multiple roaches we immediately check out.
Business response:
Dear Sinthya, Thank you for sharing your experience. We’re sorry your first impression of the room was so disappointing. What you described falls far short of the standard we strive to maintain, and we regret your decision to leave. Your feedback will be shared with our team for immediate attention, ensuring that improvements are made. We hope you might consider giving us another opportunity in the future to provide a much better experience. Sincerely, Hotel Management
The manager I’m assuming…Joe? Was great and very helpful. The room was pretty rough. My 4 yr old was on the carpet and his skin was black. Just overall very unkempt. Very shady people staying there. Lot of people were walking around in robes and pjs. Felt very unsafe.
Business response:
Dear Kirsten, Thank you for sharing your experience. We’re glad to learn that you received positive service during your stay. However, we sincerely apologize that the condition of the room and the overall environment did not meet your expectations. A clean and comfortable environment is of utmost importance to us, and we regret falling short in this regard. Thank you for bringing this to our attention; your feedback will be carefully reviewed to implement necessary improvements. We hope to provide you with a much better expe... read more
absolutly disgusting . the room wasnt cleaned before i arrived, i had to DEEP clean the room with cleaning products i bought. i showered with crocs on it was so nasty in the shower i also found a sock and crumbs in the bed. when i asked for someone to come clean the room i was given excuses and attitude. terrible ! all rooms in the aren were booked or i wouldve left
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable condition of your room and regret that our team did not respond with the urgency and care you deserved. Your feedback is being taken seriously, and we’re addressing this with both housekeeping and front desk staff. We hope to regain your trust with a significantly improved experience in the future. Sincerely, Hotel Management
At check in a woman who entered the office was obviously under the influence. In a breeze way observed 2 others who were questionable.
Business response:
Dear Guest, We sincerely apologize for your experience and any discomfort caused. We strive to maintain a safe, clean, and welcoming environment for all our guests, and your feedback is important in helping us improve. Thank you for bringing this to our attention. Sincerely, Hotel Management
Bad News Room was dirty. Bugs were in room. Air conditioner made a rattling noise. At least, there were no bed bugs.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We apologize for the cleanliness issues and the disturbance caused by the air conditioning during your stay. This is certainly not the experience we strive to provide, and your comments will help us address these concerns promptly. We also appreciate your understanding regarding the matter. We are committed to making improvements and would welcome the opportunity to provide you with a much better experience should you choose to visit again. Your satisfaction i... read more
Never again Compared to other places,this hotel was very sad, very dirty and will never Return again
Business response:
Dear Guest, We are sorry to hear about your experience and regret that the condition of the property did not meet your expectations. Your feedback is important and will be shared with our team as we work to improve the quality and cleanliness of our accommodations. We hope you will give us another try so we can provide you with a more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,785 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.