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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Extended Stay America Hotel Albuquerque - Airport is located at 2321 International Ave SE, Albuquerque, NM. This business specializes in Hotels & Motels and Other Lodging.
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Location
Business response:
Jeff, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
We were surprised at how quiet our room was. The room was pretty standard. Was nice to have a couple of stovetops so we could cook if we felt like it. No complaints, it's a pretty normal hotel room.
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Okay for the price Needed to wait 10-15 minutes before someone came to the front desk. Towels and bedsheets had hairs on them. Fine otherwise for an overnight stay
Business response:
Thank you for your review. We regret the inconvenience you had at check-in and are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On a positive note, we are happy to know you liked our affordable rates. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The hotel have beautiful view
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
They ran out of pillows. Only had three small pillows for two people. When we asked for an extra pillow, they said they ran out. No coffee available at check out office/lobby. Staff was not friendly
Business response:
Teresa, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the unpleasant experience you had with one of our associates. We will review this with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Long promises fell short Grab and Go breakfast advertised as a feature but was not available. You weren’t even informed unless you opened your keycard folder to the second fold/fourth page —- after signing in, providing a deposit, etc. Compare to info on the front cover. Obvious what is important and to whom.
Business response:
Thank you for your visit. We hope that overall you had a pleasant stay; however, we apologize that we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Next door, dogs barked the entire night.
Business response:
Thank you for your review. We are sorry about the dog barking and the disturbance this caused. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 4.2 star rating with 1,583 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.