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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Extended Stay America Hotel Albuquerque - Airport is located at 2321 International Ave SE, Albuquerque, NM. This business specializes in Hotels & Motels and Other Lodging.
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its a nice place to to sleep. Its clean. On this stay they were short handed so it took me an hour to get a room. And it wasnt just me 5 other people were waiting for rooms. Staff was great. I would stay again.
Business response:
Dear Joanna, thank you for taking the time to review your stay with us. We are pleased that you enjoyed the clean and friendly staff, and we certainly appreciate your kind comments about your overall stay. However, we hope you will accept our apologies regarding the check-in process. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon. Sincerely, H... read more
It wasn't clean.
Business response:
Dear rosemary, thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had regarding the cleanliness. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. We look forward to having you stay with us again. Sincerely, Hotel Management
Room was tidy for the most part. The floor needed a good sweep and mop though.
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nice efficiency, Bed comfortable, area quiet, would stay again if in the area.
Business response:
Dear Anthony, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to know that you enjoyed your stay and that our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management
The room smelled like cigarette smoke. My clothing and luggage still has the odor on them. The hotel staff was friendly, no issues with check-in or check-out, security driving around the area. No problems other than the room smell.
Business response:
Thomas, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Needs updating Rooms could use some updating. Bathroom appeared to be clean just really worn out shower pan. Few areas actually popped and sunk a bit when stepped on. Had to request the kitchen cookware and others in our party were only able to get one pan. Some in our party were not able to get clean towels when requested or clean sheets for that matter. No ice machine onsite.
Business response:
Andrew, we value you as our guest, and we appreciate you taking time to review our hotel. We are happy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with full size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We try our best to have dishware for all guest, I'm sorry that the hotel didn't have any available during your stay. Thank you again for... read more
Business response:
Lori, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 4.2 star rating with 1,663 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.