This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant Stay It was a pleasant stay. Front desk staff was attentive and helpful. Definitely a great deal for the money. Clean and quiet property yet close access to the interstate
Business response:
Marisela, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent service and convenient location, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear nice comments from our guests. It was a pleasure having you stay with us and we hope you will choose us again! Sincerely, Hotel Management
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Hot water was not working in shower ---was luke warm
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Not a single bottle of water
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America, Sincerely, Hotel Management
Great location- nice room and super helpful staff! Our rental car battery died and staff were faster with solutions than the emergency service- this was so impressive!
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Good location but old and unclean Old outdated hotel - bathroom needs to be redone and based on the hair found in the shower and some crumbs on the carpet it seems they only put fresh sheets on the bed. The location is great and quiet and walking distance to a great brewery with food. But will not stay here again
Business response:
Thank you for choosing us for your overnight stay. We are glad to read you had an overall satisfactory experience and that our location was perfect for your needs. However, we apologize for the housekeeping issues you experienced. We've shared your comments with the team to identify where we fell short so the problems can be corrected. Thank you for bringing this to our attention. We hope you will come back soon so we can demonstrate our dedication to our guests. We look forward to seeing you again. Sincerely, Hotel Manageme... read more
The shower surround had old white caulking around it. Not matching the color of the shower. The kitchen sink faucet handle was loose. The tv remount worked intermittently. The desk clerk was friendly and pleasant to deal with. The bed was comfortable. The surrounding outside area was well lit and seemed safe.
Business response:
Kathy, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
The door lock of the room is jammed and quite hard to open. In totality, the property is fine.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,877 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.