Extended Stay America - Albuquerque - Rio Rancho Blvd.

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will... read more

Business response:

Dear suresh, Thank you for choosing us and for sharing your comments.We are committed to upholding high standards of cleanliness and comfort, and we apologize for not meeting them on this occasion. Your feedback is valuable to us, and we will promptly address the issue to ensure that our guests have a comfortable stay. We hope you will consider giving us another opportunity to provide you with the relaxing stay you deserve.Sincerely,Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Albuquerque - Rio Rancho Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Albuquerque - Rio Rancho Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished... read more

Business response:

Dear Rebecca, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean, and well-maintained accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience. Your feedback will be thoughtfully discussed with the appropriate individuals. We value your business and would love to have the opportunity to accommodate you again so that we can provide you with an even better experience.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect.We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Albuquerque - Rio Rancho Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Albuquerque - Rio Rancho Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Albuquerque - Rio Rancho Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished... read more