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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoke free Not! Hotel was okay but we were given a room that smelled like cigarette smoke although the front desk insisted it was a smoke free hotel! She did give us the last room she said she had which was even worse! Smoke free yes but it was close to exit door and all night we heard people coming in or going out! It was also next to the patio where people were partying! We were not happy to say the least!
Business response:
Sylvia, thank you for sharing your feedback with us. We apologize for the issue in the initial suite. We will utilize your comments to enforce our no-smoking policy more effectively. We are also sorry the disturbance you experienced. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Overbooked One of The rooms we had booked was unavailable so had to stay there apart frm the rest of my family members. The worst part was that I was advised by the receptionist to cancel. So i called n cancelled the reservation n was still charged for it
Business response:
Please send you contact information to the hotel email address, so we can reach out and get this corrected for you. abr@extendedstay.com
Business response:
Annette, Thank you for the great review, we hope to see you again soon!
Affordable
Business response:
Thank you for your review, we hope to see you again soon!
Overall the property was good. The room was clean but not to the extreme. We used the pull out bed in the couch and the mattress was covered with 6 spots of blood all over it..Very disgusting! I went to the front desk and they replaced the mattress with another one. Staff was very nice and took action when needed. The room had a small insect problem as we killed 2 spiders and one roach. After our small little hiccups I would stay there again but my wife wouldn't.
Business response:
Thank you for taking the time to review your stay. Although you liked our attentive service, we are very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with my staff to ensure that this was an isolated issue. Please note, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a stay you deserved the nex... read more
They were very kind and accommodating. The hotel was overbooked and they all went over and beyond to help us out.
Business response:
Thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thanks for the great review, come see us again soon!
Business response:
Thank you for the great review, come see us again soon!
Only one vending area for three floors...
Business response:
Thank you for staying at our hotel. We regret not meeting all of your expectations and any inconvenience caused. We hope the other aspects of your stay were pleasant and that you will allow us to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 4.2 star rating with 1,053 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.