Extended Stay America - Allentown - Bethlehem

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there was an issue with your hot water as well as an unpleasant odor. In response to your feedback, I will be sharing your comments with my maintenance staff so that they can resolve the issue with your bathroom sink. As well I will be meeting with our housekeeping staff to review cleanliness standards so that we can prevent odors in the future. Our ... read more

Business response:

Thank you for your recent review of your stay. We are pleased to read that our hotel met your needs and that we were able to provide you with a clean and quiet stay. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay America location in the future. 

Business response:

Thank you for your recent review of your stay. We are glad that you had a pleasant stay with us, but are disappointed that we didn't exceed your expectations. We discussed your comments with our team, and we are committed to providing a better experience moving forward. Thank you for sharing your experience with us. We hope to see you again in the future. 

Business response:

Bri - We want to thank you for taking the time to post a review of your stay. We are glad that you enjoyed your spacious room and fully equipped kitchen; however, we are sorry that you encountered an issue with your bedding. We are sorry for this issue and we will address it immediately. In regards to your comments about toiletries, while we do not provide shampoo or other toiletries in our rooms; we do have them available at our front desk. We apologize that this was not offered to you upon arrival. We will review your feed... read more

Business response:

Thank you so much for posting a review of our hotel. We are proud of our staff, especially Janice, for providing you with such a warm and helpful welcome. We are glad to hear you that truly enjoyed staying with us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. 

Business response:

Thank you for taking time to write a review of our hotel. We strive to provide guests with all the comforts of home, so I am disappointed that we did not fully meet your expectations. We offer those personal care items at the front desk and will strive to ensure that all guests are made aware of this. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will return to our hotel in the future.