Extended Stay America - Amarillo - West

Business response:

Chris, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a wonderful stay with us and were impressed by the service provided by our courteous associates. However, we are sorry for the cleanliness issue you encountered in our parking area. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Steve, thank you for choosing Extended Stay America for your needs. We are delighted to read you like our well-maintained property and the courteous service provided by our staff. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Kayla, we appreciate you for being our guest at Extended Stay America to others. We are delighted to read you liked our hospitality and had a great stay with us. On behalf of everyone here, we invite you to stay with us again the next time you are in our city. Sincerely, Hotel Management 

Business response:

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your linens. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

We are so pleased that you stayed at Extended Stay America, and we are grateful that you took the time to share your feedback online. We were thrilled to read about your fantastic stay and that your room and our hospitality were just right for you. Thank you again for your comments, and we look forward to welcoming you back on your next trip. Sincerely, Hotel Management 

Business response:

Chris, thank you for choosing Extended Stay America. We’re glad to know you felt safe with us and that you were pleased with the service provided by our staff. However, we’re sorry for not meeting some of your expectations. We have shared your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know being an extended stay our guest often carry their personal amenities like a hairdryer, but all these items are kept at the front desk and are always available on request. We regret if t... read more

Business response:

Timothy, thank you for being our guest at Extended Stay America. We are happy to know you liked our well-kept property. However, we are sorry you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to enhance our future guests’ experiences. It was a pleasure to have you all here, and we hope to see you again soon for an even better experience. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management