Extended Stay America - Amarillo - West

Business response:

Sarah, we are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

JACKIE, thank you for choosing to stay at Extended Stay America. We are happy your overall experience was enjoyable, but we regret any inconvenience caused to you. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Patty, thank you for the feedback about your stay at our hotel. We are sorry you were not happy with our hotel and staff. We are working with my entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Monica, thank you for choosing Extended Stay America. Although you had a pleasant time with us, we are sorry for the issues you experienced in your room. Your feedback has been shared with the appropriate team to ensure such mistakes are not repeated with our future guests. Thanks again, and we hope to host you back in the future. Sincerely, Hotel Management 

Business response:

Charlotte, thank you for the great review! We're delighted our hotel was ideally located to everything you wanted to do/see on this trip and that you were impressed with the service you received from our excellent staff. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Fresh linens and towels along with any toiletries are always available at the front desk. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, H... read more

Business response:

Thank you for being our guest. We are pleased you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management