Extended Stay America - Amarillo - West

Business response:

Gustavo, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Kevin, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dean, thank you for staying at Extended Stay America. We are glad to read you liked our ideal location and courteous service. Your feedback about the cleanliness has been shared with our housekeeping team to be more diligent in their service levels. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Jean, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met your expectations. Please feel free to reach out our front desk for any assistance. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Santiago, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit. We have read your comments and are sorry to read we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you re... read more

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Kelly, thank you for staying with us. It is a pleasure knowing you liked your spotless room and that you had an overall pleasant stay. However, we are sorry for the issue you experienced with the pillows and regret the inconvenience caused. Your concerns have been shared with the concerned team members to improve the facilities and services moving forward. It was a pleasure having you as our guest, and we hope to have the chance of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jeannie, thank you for staying at Extended Stay America. We are delighted to read our convenient location and your well-appointed room was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management