Extended Stay America - Anchorage - Downtown

Business response:

Thank you for being our guest. We are pleased overall you had a pleasant visit and that you liked our location close to bars and nightclubs. We appreciate your feedback and hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for making Extended Stay America your home away from home. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Thanks again, and we hope you will visit us again the next time you visit the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our front desk staff. We will share your compliments with her. Thank you again for recommending us to future guests, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Nachalnik, thank you for your feedback. We are sorry for the insects you and your daughters encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We also apologize for the cleanliness issues you experienced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide y... read more

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked our overall service and that our location was perfect for your needs. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We will ensure our front desk staff clearly communicate our services to all guests going forward. Thank you again for being our guest, and we hope to have another opportunity to welcome you back soon for a much better experience. Since... read more

Business response:

Brian, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you so much for choosing us for your stay.