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Extended Stay America - Anchorage - Downtown
- Hotels
- Anchorage, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
108 E. 8th Ave., Anchorage, AK, 99501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only problem was a slow drain in the tub. The staff and services were fantastic! It was all I expected and a great location as well. We will be back again.
Business response:
Raymond, thank you for taking the time to review your stay at Extended Stay America. We're glad to know you were pleased with the service provided by our associates and that our location was ideal for you. However, we're sorry for the maintenance issue you encountered in your room. We have asked the appropriate team to fix the problem with the tub. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Staff was supper nice at check in. Unfortunately our room was dirty. It was dusty and clearly had not been vacuumed. The kitchen area had food crumbs. The sync was dirty. I did tell the front desk girl who was super nice and pregnant..she ended up coming up to our room and quickly dusting and vacuuming.
Business response:
We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard-working staff and we will your compliments with them. However, we are sorry for the issue you experienced in your room and regret the inconvenience it caused. Your concern will be shared with our housekeeping team so that corrective measures can be taken. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
Don’t do it... book somewhere else. Ok it was my fault. Should have done more research before booking. No housekeeping unless for a fee. The room was ok. However cleanliness was not real good, edges of the carpets, hall ways, elevator, not really clean, dusty. We did not have towels and after asking 3 times needed to go down to the desk and wait til we were actually given towels. Did not get a tv remote for the 5 days we were there despite repeated requests. The kitchen was barren. If you wanted plates, bowls, cutlery, dishc... read more
Business response:
Thank you for choosing us. We are glad to read you had an overall pleasant visit. However, we are sorry for not meeting all of your expectations and regret the inconvenience it caused. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We are also sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope you will reconsider and give us an opportunity to ser... read more
Liked - Location to downtown, easy walking distance to restaurants & shopping. Disliked - lack of maintenance on building, leaking tub faucet in previous stay Aug. 13-17 wasn't fixed during the stay. Coffee & muffins not available one morning close to 8:30 because they hadn't been delivered to people working desk or maybe all were consumed. Housekeeping does a poor job maintaining. Sounded like they came in at 10 p.m. to clean empty rooms. Rm had clean sheets & towels but bathroom was untouched for cleaning, floor with urine... read more
Business response:
We apologize for the housekeeping and maintenance issues you experienced during your visit and that we were able to resolve it to your satisfaction. Your feedback has been discussed with our appropriate team to improve our accommodations and services moving forward. We hope you will reconsider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This place was in a nice area. The hotel looks modern and kept clean. The bed and pillows were comfortable. The heater and a/c worked great. The TV was big and had all the channels you could want.there was even a channel for things to do in Alaska They give you plates and silverware if you want dinner in your room. The one problem I had was that the room key cards only worked for about 12 hours at a time. I had to keep going to the desk to renew my card twice a day. The pool room seemed a bit noisy for my sensitive hearing. ... read more
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you liked your well-appointed room and that overall you had a pleasant time while you were here. However, we regret the inconveniences you encountered while you were here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Staff was very friendly and courteous great location
Business response:
Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved the service you received from our superb associates and that our prime location worked well for you. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Anchorage - Downtown
How is Extended Stay America - Anchorage - Downtown rated?
Extended Stay America - Anchorage - Downtown has a 4 star rating with 1,141 reviews.
When is Extended Stay America - Anchorage - Downtown open?
Extended Stay America - Anchorage - Downtown is open now. It will close tomorrow at 12:00 a.m.