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Extended Stay America - Anchorage - Downtown
- Hotels
- Anchorage, AK
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
108 E. 8th Ave., Anchorage, AK, 99501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn’t change the heat to ac until I complained after a night of sweating. Hair balls and crumbs all over the floor. Blood on the sheets.
Business response:
Jackie, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
This location was great. Our room was clean and comfortable. The staff was very helpful and gave a great recommendation for seafood restaurant.
Business response:
Thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon. Sincerely, Hotel Management
No breakfast available; only coffee. Some furniture was not in good working condition.
Business response:
Thank you for your excellent rating and letting us know that your stay at Extended Stay America was a great one. We are happy you liked some of the aspects of our hotel. However, we are sorry that our breakfast offerings were not appealing to you and will share your concerns with our brand leaders for future implementation. Your observations are valuable and will be shared appropriately. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Employees are trying with what is supplied Hotel is kept up nice by employees but no blow dryers in room and small quantity available. We could never get one. Parking is limited. Not enough for hotel guest, so had to park in Street. Thankfully we were there on weekend or we would have had to pay. Not very sound proof room. Someone above us was exercising or something above and we heard thumping for an hour straight. Grab and go breakfast on Sunday was non existent except beverage and Saturday' muffins did not look appetising... read more
Business response:
Joan, thank you for your feedback. Although you liked our staff and had a comfortable stay, we are sorry for the noise issues you experienced in your room. We also regret our breakfast offerings were not appealing to you and will share it with the appropriate individuals to ensure a better experience going forward. Please note, hairdryers are always available at the front desk and are complimentary. We will remind our staff to communicate this more clearly going forward. Thank you again, and we hope to have the opportunity t... read more
I’ve always liked staying here since it is situated Downtown and the staff are always friendly and makes sure the stay was comfortable, rooms are always comfortable and clean. Unfortunately, for this trip I was given a different room(I guess it would be my fault since I didn’t check the room when I arrived, but they have always been awesome in the past stays and didn’t have the need for it, and I’m sure I ended signing saying it had a single bed because we just sign things when we are in a hurry.) I didn’t change rooms since... read more
Business response:
Thank you for being our loyal guest. We are very sorry for not living up to your expectations during this stay. Your feedback regarding the service provided by one of our team members and the inconvenience that you had in your room is shared with every department involved to ensure we work on the feedback provided by you and ensure we deliver a comfortable stay to each guest who enters our facility in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The outside was well kept. The employees were nice and polite. The floors were horrible! It did not look like they ever vacuumed. Even on the day they were supposed to clean the room, they did not vacuum it. The fan on our A/C did not work. The cold air blew about only 5 inches from the vent. We told them about it the first morning. They sent some handy man and he could not fix it. He just set the thermostat on 50. It still did not help because the fan was not blowing. They said they could put us in another room but that A/C... read more
Business response:
Thank you for sharing your comments. We are pleased to know you liked our associates, but we are sorry for the cleanliness and maintenance issue you encountered and regret our associates were unable to resolve the problem you had with the HVAC unit. We have taken note of your feedback and have shared it with the associates so that our future guests do not encounter a similar problem. We hope to have another opportunity of welcoming you back in the future for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Anchorage - Downtown
How is Extended Stay America - Anchorage - Downtown rated?
Extended Stay America - Anchorage - Downtown has a 4 star rating with 1,141 reviews.
When is Extended Stay America - Anchorage - Downtown open?
Extended Stay America - Anchorage - Downtown is open now. It will close tomorrow at 12:00 a.m.