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Extended Stay America - Appleton - Fox Cities
- Hotels
- Appleton, WI
About this business
Location details
4141 Boardwalk Ct., Appleton, WI, 54915, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived 15 minutes prior to the advertised front desk closing time. The desk was already locked up, but we heard someone behind it, playing music. I knocked on the door and got no response, so I sat down and called the after hours number. A woman came and went into the desk area and told another woman back there that someone was waiting for help. She then came out and gave me attitude, stating we must have just walked in. I told her no, we had been waiting for about 10 minutes. She argued that wasn't true. We got checked ... read more
Business response:
Dear Guest, Thank you for choosing us and sharing your feedback. We are glad to hear the room was comfortable, but we sincerely apologize for the delay and attitude you encountered during check-in. That’s not the level of service we aim to provide, and your comments have been shared with our front desk team for review. Further, we appreciate your pointing out the cleanliness issues with the carpet. Your input helps us improve, and we hope to offer you a smoother experience in the future. Sincerely, Hotel Management
It is an old hotel. The bed was not comfortable.
Business response:
Dear Guest, Thank you for reviewing your recent stay. Please accept our apologies for not meeting all of your expectations. We strive to provide an outstanding experience for every guest. Your remarks about the bed are shared with the housekeeping and maintenance teams. We appreciate you letting us know how we can improve. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again. Sincerely, Hotel Management
Staff was friendly & welcoming. Bed & pillows were extremely comfortable. Highly recommend!🙂
Business response:
Dear Guest, Thank you for your kind words and recommendation! We are delighted to hear that our friendly staff and the comfort of your bedding made your stay enjoyable. Providing a welcoming atmosphere and a restful night’s sleep is what we strive for every day. We appreciate your feedback and look forward to welcoming you back soon to Extended Stay America! Sincerely, Hotel Management
The room was clean but the elevator was very dirty. The Staff were very nice and accommodating. There was remodeling going on so can understand some dirt but seemed really dirty
Business response:
Dear Kathleen, Thank you for taking the time to share your experience. We’re glad to hear that your room was clean and that our staff made you feel welcome. However, we appreciate your understanding regarding the remodeling, though we regret that the elevator’s condition made a negative impression. Your comments have been shared with our maintenance team to ensure that cleanliness remains a priority even during renovations. We hope to welcome you back to a more polished experience soon! Sincerely, Hotel Management
Staff were great and friendly. Limited toiletries was the only real negative
Business response:
Dear Robert, Thank you for being our guest. It is nice knowing you were pleased with the staff and found them friendly. However, we are sorry for not meeting your other expectations. As a select suites hotel, we offer a range of amenities and services, details of which can be found on our updated website. We are sorry you were not aware of this. Please revisit us the next time you are in the area so we can serve you better. Sincerely, Hotel Management
We spent three nights at the property, and the overall experience was modest. The staff stood out for their warmth and attentiveness, always ready to help with our questions. Our room featured a kitchenette, but it lacked basic essentials such as a coffee pot and cooking utensils, which limited its usefulness. Several standard amenities were missing, and the bath water was only lukewarm with low pressure, making showers less comfortable. Housekeeping is provided every two weeks, and additional towels come at a nominal charge... read more
Room was very dated and were not provided towels for the number of guest
The hotel was super nice. The staff largely left you alone to go about your business. When I arrived, the room was clean.
Frequently asked questions about Extended Stay America - Appleton - Fox Cities
How is Extended Stay America - Appleton - Fox Cities rated?
Extended Stay America - Appleton - Fox Cities has a 3.6 star rating with 1,349 reviews.
When is Extended Stay America - Appleton - Fox Cities open?
Extended Stay America - Appleton - Fox Cities is open now. It will close tomorrow at 12:00 a.m.