Extended Stay America - Arlington

Business response:

Dear Apple, Thank you for taking the time to share your feedback. We’re sorry to hear that the refrigerator in your room did not meet your expectations. Providing a well-maintained and comfortable environment is essential to us, and we regret any inconvenience this may have caused. Your comments have been shared with our maintenance team for prompt attention. We appreciate your input and look forward to welcoming you back for a better experience. Sincerely, Hotel Management 

Business response:

Dear Angelica, Thank you for taking the time to share your kind feedback. We are thrilled to hear you enjoyed your stay with us! Delivering a memorable and comfortable experience is always our top priority. We genuinely appreciate your support and look forward to welcoming you back soon for another exceptional stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Pablo, It was a pleasure having you stay with us. We hope you enjoyed most of your visit. However, we apologize for any housekeeping oversights you encountered during your stay. Thank you for this valuable feedback. We will share your comments with our housekeeping team to ensure we are well-poised to serve you in the future. We hope to have another opportunity to provide you with a completely flawless visit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, It’s great to hear you had a positive experience. We are glad our team made a lasting impression during your time at Extended Stay America. Your kind words mean a lot to us, and we appreciate you taking a moment to share them. We hope your next visit is just as enjoyable, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, It’s great to hear you had a positive experience. We are glad our team made a lasting impression during your time at Extended Stay America. Your kind words mean a lot to us, and we appreciate you taking a moment to share them. We hope your next visit is just as enjoyable, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, It’s great to hear you had a positive experience. We are glad our team made a lasting impression during your time at Extended Stay America. Your kind words mean a lot to us, and we appreciate you taking a moment to share them. We hope your next visit is just as enjoyable, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, It’s great to hear you had a positive experience. We are glad our team made a lasting impression during your time at Extended Stay America. Your kind words mean a lot to us, and we appreciate you taking a moment to share them. We hope your next visit is just as enjoyable, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are glad to know you appreciated the appearance of the accommodations. However, we regret that an aspect of your visit affected your comfort. Creating a welcoming and comfortable atmosphere is a priority, and your comments will be shared with our team to help enhance future experiences. We appreciate your understanding and hope you will consider returning, allowing us the chance to provide a more pleasant and satisfying visit. Sincerely, Hotel Management 

Business response:

Dear Pilar, Thank you for sharing your experience with us. We are sorry to hear that the service you experienced did not meet the courteous and professional standards we strive to uphold. Delivering respectful and attentive care to every guest is a priority, and it is disappointing to learn we fell short during your visit. Please be assured that your feedback will be shared with the relevant team members to support improvements. We appreciate you bringing this to our attention and hope you will consider giving us another cha... read more