Extended Stay America - Arlington

Business response:

Dear Guest, Thank you for taking the time to review your stay with us. We are sorry your experience did not align with the level of comfort and value we strive to provide. A well-kept and inviting environment is important to us, and we regret that this was not consistently demonstrated during your stay. Your observations regarding the condition of the accommodations and the surrounding area have been noted and will be reviewed with our team. Feedback like yours is essential in guiding our efforts, and we hope to welcome you ... read more

Business response:

Dear Guest, We’re glad your experience was a positive one! Our team works hard to create a relaxing and seamless environment, and it’s rewarding to know those efforts made a difference during your visit. Thank you for choosing Extended Stay America. We truly value your feedback and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad your experience was a positive one! Our team works hard to create a relaxing and seamless environment, and it’s rewarding to know those efforts made a difference during your visit. Thank you for choosing Extended Stay America. We truly value your feedback and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad your experience was a positive one! Our team works hard to create a relaxing and seamless environment, and it’s rewarding to know those efforts made a difference during your visit. Thank you for choosing Extended Stay America. We truly value your feedback and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the excellent feedback. We’re so glad to hear your stay at Extended Stay America was enjoyable. Our team is dedicated to providing a relaxed, welcoming atmosphere, and it’s great to know that we made a difference. We look forward to welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the excellent feedback. We’re so glad to hear your stay at Extended Stay America was enjoyable. Our team is dedicated to providing a relaxed, welcoming atmosphere, and it’s great to know that we made a difference. We look forward to welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for providing your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. We take great pride in maintaining high standards and regret that we did not meet those expectations in your case. Your comments will be shared with our housekeeping team to ensure improvements are made. We understand the impact this had on your visit and hope to have the opportunity to offer you a more pleasant experience in the future. We value your input and are committed to making the nec... read more

Business response:

Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the delay in resolving the issue during your visit. Timely assistance is a priority, and we regret falling short of expectations. Please be assured that your feedback has been shared with our team to support improvements in responsiveness. We truly appreciate your patience and understanding. Our goal is to provide every guest with a smooth, comfortable stay, and we hope to have the opportunity to restore your confidence ... read more