Extended Stay America - Arlington - Six Flags

Business response:

Dear Darlene, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the location but apologize for the aspects of your stay that did not meet expectations. Your concerns about the bathroom, lack of trash cans, and the presence of large dogs are important to us. We understand how unsettling it can be to hear barking in the hallways, and we will review our policies to ensure all guests feel comfortable. Your comments on renovation will be considered as we strive to improve our facili... read more

Business response:

Dear Mariesol, Thank you for sharing your experience. While we're pleased the location was convenient, we are truly sorry to hear that other aspects of your stay were disappointing. We understand the importance of cleanliness, proper amenities, and a comfortable environment, and your comments about the room's condition, lighting, and facilities have been noted. We are actively working on improvements to enhance our guests' experience and appreciate your feedback. Sincerely, Hotel Management 

Business response:

Dear Mcclendon, Thank you for choosing our hotel and leaving your feedback. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. Therefore, we regret disappointing you. We look forward to your next stay with us. Sincerely, Hotel Management 

Business response:

Dear Khalilah, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Dear Schetovia, Thank you for sharing your experience. It's important to us that all guests have a comfortable stay. We're sorry that certain aspects of your visit didn't meet expectations. Your comments regarding the air unit and the room's condition will be addressed to ensure improvements are made. We appreciate your input and hope you will consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Dear oliver, Thank you for your feedback. We're glad you liked the location. We regret that some amenities were not available during your visit and understand how this impacted your experience. We aim to provide clear information about what is currently accessible, and your input helps us improve communication. We appreciate your understanding and hope for another chance to provide a better stay. Sincerely, Hotel Management.