Extended Stay America - Arlington - Six Flags

Business response:

Dear Cherrie, Thank you for sharing your experience; we love that you could join us and are glad to know you enjoyed the comfort of your room and the property's location. We know how small details impact our hotel's overall impression significantly. So, we are sorry that your stay was not the seamless visit you deserved. We have noted your breakfast concern and will share it with the team. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback; we hope to see you... read more

Business response:

Dear Emmanuel, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and sharing your experience. We are glad you had an overall great stay, but we are disappointed knowing we did not meet every expectation. We will address your concerns regarding updating the property with the appropriate individuals to ensure this does not happen again. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve. Sincerely, Hotel Management 

Business response:

Dear Sweet, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management