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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you
It was a good hotel the only thing we were unhappy was that the rooms smell like cigarette other than that we were very pleased with our stay.
Business response:
Norma, thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. However, we regret the smoke odor you encountered in your room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
The staff were very friendly and helpful. The room was totally adequate. The location was excellent, convenient to highway access.
Business response:
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
dead remote no complaint except the tv remote only worked once to tune on tv
Business response:
Edward, thank you for rating your pleasant experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We value your feedback and hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Easy location Fine
Business response:
Thank you for nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management
Asked for two extra pillows. Front desk gave my GF one? Absolutely abysmal customer service in that regard.
Business response:
John, thank you for being our guest. We are sorry we could not provide you with the pillows you requested and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated in the future. We hope other than this you had a pleasant visit. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you
I can say the staff was very friendly and helpful. The bed was comfy but i did not appreciate the previous occupant tooth paste nor trash and potatoes and i am wondering what he cooked them in. No coffee maker?! The first Extended Stay we stayed in was new so i guess it would not be fair to compare this property to it.
Business response:
Sherrie, thank you for your review. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates and your comfortable bed. However, we apologize for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please know, the coffee maker for your room is kept at the front desk, and we regret if this was not communicated to you at the time of check-in. We are sor... read more
Exceptional Staff Staff is exceptional friendly makes you feel at home!!!!
Business response:
Richard, thank you for selecting Extended Stay America on your trip to our city. We are thrilled to know you impressed with our hospitality and that our courteous staff made your stay a home-like one. Your praises will be shared with our team. Thank you once again for reviewing your experience online, and we look forward to hosting you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,410 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.