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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location is ok. The room conditions are poor - sheets, kitchen …
Business response:
Tian, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. On a positive note, we are happy our location worked well for you. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Staff are very accommodating We end up in a room with someone smoking but since we checked in at midnight there was no more available room. The next day the the staff are very helpful and moved us to smoke free room.
Business response:
Helen, it is good to read your positive review of your recent stay at Extended Stay America. We are sorry for the issues you encountered with your previous room but are glad you were happy with the accommodations provided to you later by our attentive associates. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your visit. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we ... read more
It was acceptable
Front desk was very nice and attentive upon our arrival. As we went out for the afternoon she spoke up as we were leaving to tell us to have fun. The room was clean. And believe it or not, they have good toilet paper, not the cheap thin stuff most places have.
Business response:
Thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our spotless accommodations and were impressed by the service provided by our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,092 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.