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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Daniel, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
I liked that it was close to restaurants and the Biltmore Estate, and parking was close by, however they did not have a remote control for the TV or anything in the kitchen for us to use including a coffee pot. We had to ask for everything even though I called the day before to confirm our room and the items for the kitchen...We had to pick up our towels and bag the used ones and bring them to the front desk and pick up cleans ones at the front as well. For the money we paid I expected a lot more than what we received. We wo... read more
Business response:
Tracey, thank you for being our guest. We are glad to know you liked our location, but we are sorry for your disappointment with our hotel policy. We appreciate your feedback and hope you will reconsider staying with us again in the future for a much better experience. Sincerely, Hotel Management
The staff was super friendly and helpful. COVID accommodations were in place so there were no extras or amenities, but it was decent for a no frills hotel stay. I’d stay here again if only for the great and friendly staff.
Business response:
Bonnie, thank you for being our guest and for the lovely comments about our service. It is really our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We will be sure to share your kind compliments with our team. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
Staff was very nice.
Business response:
David, thank you for being our guest. We are glad overall you had a pleasant stay and that you liked our courteous associates. We hope to welcome you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Great stay! Friendly! Clean! Very pet friendly! Customer service was amazing, very friendly and helpful in finding a local place to eat. No dishes or supplies in the kitchenette due to Covid. But informed me of this right away and offered to have them brought up if I needed anything.
Business response:
Chelsea, thank you for being our guest and for the lovely comments about our service. It is really our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We will be sure to share your kind compliments with our team. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
Disappointing stay at our 1st Extended Stay Facili -The personnel were wonderful. -The daily rate was far below the area competition. -Facility seem to be dated back to the 1970s. It really needs to be upgraded. -There was a musty smell in the room, even tough we kept the A/C running at 66 degrees. We are concerned that the room could be contaminated with mold.
Business response:
John, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our maintenance and housekeeping teams will take the necessary steps to resolve the problems. However, we are glad you liked our friendly staff and found us to be a fair value. We appreciate your ... read more
decent roomD Decent room. No breakfast because of Covid but that was mandated by the state. Don't agree with or like the extra charge for pets when advertise as pet friendly.
Business response:
John, thank you for your review. We are glad you had an overall satisfactory stay and liked your refreshing suite. However, we regret your disappointment with our pet charges. Although it is clearly mentioned on the website, we regret you were unaware of it. We value your business and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Kelley, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,410 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.