Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Thank you again for staying with us and we hope ... read more

Business response:

Thank you for your fabulous rating and letting us know about your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Jeannetta, thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Bryan, thank you for sharing your feedback. Although you had an overall pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. The feedback for the internet is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Stanley, thank you for choosing Extended Stay America on your trip to our city. We are delighted to know you had an overall comfortable stay and that you liked our affordable price. Your feedback for the breakfast selections are shared with the concerned individuals in an effort to improve our future guest experience. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Eugenio, thank you for reviewing the Extended Stay America. We are glad to know you had a good stay and that you were impressed with the quality of service we provide. We have taken note of your feedback and hope to see you soon for an even better experience. Sincerely, Hotel Management 

Business response:

Dave, we appreciate you for evaluating your experience at our hotel. Although you liked the affordable value we offer, please accept our apologies for the service issue. Your feedback is shared with our housekeeping team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management