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Extended Stay America - Atlanta - Duluth
- Hotels
- Duluth, GA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3430 Venture Parkway, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jared, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Like the friendly, professional staff. Not the decor I would have chosen.
Business response:
We are happy you chose Extended Stay America for your recent visit to this area. Your wonderful comments about our friendly, helpful staff will be shared with the team so they know their efforts are noticed and appreciated by our guests. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Hotel Management
There was no one at the desk, so I had to wait awhile until I was checked-in. Checking in was efficient because I reserved in advance. The room they gave me had a bad smell to it, as if someone smoked in there even though it was a non-smoking room. I found stains on the pillow and leftover crumbs in a few places.
Business response:
Anon, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Nice Nice
Business response:
James, it was a pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Nice Wonderful
Business response:
James, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly & professional. We look forward to seeing you again in the future! Sincerely, Hotel Management
1980’S Called they want their WiFi Back!! As always the beds and pillows are hard. You would think that would be a Priority since you go there to sleep. And as always WiFi is stuck in the 1980’S. And have the nerve to ask you to pay for an upgrade. You should be embarrassed and ashamed at those Horrific WiFi speeds.
Business response:
Kevin, thank you for taking the time to evaluate your stay. We are so sorry for the issues you had with our internet service and the inconvenience it caused. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Noisy floor very noisy particularly at nite time sleeping hours. Second floor remained quite active even after 11pm...nite auditor was difficult to reach to report the noise...had to make few attempts to make contact to make a complaint about the noise.
Business response:
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
The stay was ok. We only stayed one night. I dont like if you request non smoking room you may have someone next door to you that smoke and the smoke aroma fills your room so it makes it not so non smoking anymore. They should seperate smoking and non smoking by floors. Rooms was clean very little ameneties for almost $90 a night they could have more than a grab and go breakfast that only consist of granola bars, 10 muffins and coffee thats it. No juice ,milk ,fruit etc....this was not the cheapest hotel so the breakfast cou... read more
Business response:
Thank you for reviewing your stay. We apologize for the smoke smell you experienced while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Atlanta - Duluth
How is Extended Stay America - Atlanta - Duluth rated?
Extended Stay America - Atlanta - Duluth has a 4.4 star rating with 920 reviews.
When is Extended Stay America - Atlanta - Duluth open?
Extended Stay America - Atlanta - Duluth is open now. It will close tomorrow at 12:00 a.m.