Extended Stay America - Atlanta - Duluth

Business response:

Vinessa, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

James, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We are pleased knowing your overall stay was satisfactory, and we appreciate knowing where we have room for improvement. We apologize for the inconvenience caused by the odor issue caused and we hope this did not overshadow your visit. Sincerely, Hotel Management 

Business response:

Jared, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

We are happy you chose Extended Stay America for your recent visit to this area. Your wonderful comments about our friendly, helpful staff will be shared with the team so they know their efforts are noticed and appreciated by our guests. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Anon, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

James, it was a pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

James, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly & professional. We look forward to seeing you again in the future! Sincerely, Hotel Management