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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Everything was fine
Business response:
Juan, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The front office staff was good had a late check inn didn't have the chance to really do much.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our front desk associates and that you had a nice stay. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
My Stay The internet was dirt slow. Room service do not clean up room daily for short stay. Didn't like that. Have to go to the front for fresh towels. That was unusual. The front desk workers were friendly. Cigarette smoke smell throughout the hallways.
Business response:
Thank you for reviewing your stay. We apologize for the inconvenience you had due to our housekeeping policy and the smoke smell you experienced in the hallways. Please know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Also, we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you brin... read more
SMELLS bad There’s a nasty smell in the carpets throughout the motel ... lord knows what it is ... bacon /wet dog or something
Business response:
Natasha, thank you for your review. We apologize for the odor you experienced from the carpet during your visit and regret that this put a damper on your stay. We will promptly take action to rectify the problem. In the future, we hope you will call on hotel staff to assist and give us the opportunity to make it up to you. Sincerely, Hotel Management.
Wasn't the best place ever but it did okay for one night. The first room they checked us in, the room wasn't cleaned. Trash and bed not made up. Put us in another room and it was okay. There was food left in the pantry. The attendant was very nice and helpful. The hotel halls stink! I wouldn't recommend staying here. I will not be back.
Business response:
Michelle, thank you for your review. We were so pleased to read how much you enjoyed your overall stay at our hotel and liked the service provided by our staff. However, we apologize and are disappointed to read for cleanliness issue in your initial room. We have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you will give us an opportunity to make this up to you in a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,731 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.