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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front staff was super friendly and eager to help. The room had very obviously not been cleaned when we checked in. The front desk was quick to switch rooms for us. Luckily they had room to do that. The breakfast was VERY minimal. I called the night before to see what was available. I was told it included coffee, tea, hot chocolate, muffins, granola bars and oatmeal. There was no oatmeal and we had to ask the front desk to resupply muffins, coffee and granola bars even though we ate at 730 and there wasn't anyone else eat... read more
Business response:
Thank you for your recent stay at our hotel and for your comments regarding your stay. Please accept our sincerest apologies for the issues you experienced. We have shared your concerns with our team, and we have made adjustments to improve our processes to provide great service every stay. We hope to welcome you back soon. Sincerely, Hotel Management
Great place to stay in the area It was OK it was clean
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Unpleasant odor throughout. Friendly staff. Not the best but not the worst for the rate and last minute booking.
Business response:
Although you liked our overall service, we apologize for the odor you encountered during your visit. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Didn't have nothing bad to say... The bed is comfortable
Business response:
Thank you for taking the time to review your recent stay at Extended Stay America. We are so glad you loved our comfortable beds and got a great night's sleep! Our job is to provide a relaxing environment and we are happy to know your stay was completely satisfactory. We look forward to your next visit. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
I like everthing about the staying. Great front desk
Business response:
We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
Stan Great stay
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 4.4 star rating with 1,442 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.