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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Home away from Home My family stay at the hotel was awesome! The rooms are very spacious and clean...it felt like a home away from home. The staff was very polite, helpful and answer any questions I had. I rate my experiences a solid 10!!
Business response:
Tracey, thank you for taking the time to review your stay at Extended Stay America. We're thrilled to know you loved your well-appointed room and that the service provided by our excellent associates. It was a pleasure having you as our guest, and we look forward to hosting you and your family again soon. Sincerely, Hotel Management
when we arrived for check in there was no one there and we had to wait about 10 minutes
Business response:
Thank you for making us a part of your travel plans. We apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We are happy to see we were able to resolve the issue quickly, and the rest of your stay was enjoyable. Your overall rating suggests you had an otherwise great stay, we hope you will choose Extended Stay America again in near future. Sincerely, Hotel Management
Great customer service, excellent staff, very friendly.
Business response:
Thank you for taking time to post your kind review of Extended Stay America. Nothing makes us happier than knowing our associates made you feel welcome and were attentive to your needs. They work hard daily, so your comments let us know that our efforts are creating happy guests! We value you and your business and hope you will come back to stay with us again. Sincerely, Hotel Management
It was ok, hallway smelled like smoke almost felt like I had just smoked
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to read you had a comfortable stay. However, we regret any inconvenience you with due to smoke odor. We have asked our housekeeping team so deep clean in the hallway to remove the smell. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Convenient stay. The area was mnice , plenty of restaurant s and shopping available.room was comfortable but television was positioned in a arkward place. But overall good for the price.
Business response:
Thank you for choosing Extended Stay America for your stay. We are delighted to read you were impressed with your room and found us to be a good value. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. Thank you again for your comments, and we look forward to welcoming you on your next visit. Sincerely, Hotel Management
I was given an occupied room the first time. They were short staffed with no clean rooms
Business response:
Thank you for evaluating your recent experience. We are sorry for the issues you encountered during check-in, and we apologize for your experience. We realize the importance of a first impression, and this is not the impression our guests should have of our hotel. We hope to have the opportunity of making your next visit with us outstanding from the moment you enter. Sincerely, Hotel Management
Staff was very nice and accommodating. The area was nice too.
Business response:
Thank you for your wonderful review. We're so pleased you enjoyed your stay at our Extended Stay America. We were delighted to read you were thoroughly spoiled by our team, as they work hard at delivering excellent service every day. We look forward to welcoming you back very soon. Sincerely, Hotel Management
Two star operating at a level of four stars. The rooms were clean and regularly maintained. The staff was welcoming, professional and very assuring. A good place for a big family as mine.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Guest Service Could Be Better Extended Stay America is my favorite hotel thus far. Customer Service needs work. I think it's extremely rude to put paperwork first before a guest standing right in front of you which this has happened on numerous occasions my stay here. When I am finally next in line for help, it's then amazing Guest Service. Note: You never know a persons situation or what they may have going on in their lives while she/he is ignored at check-in or any other services needed. The cleanliness of the toilet is n... read more
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad you loved our courteous service and had a great stay. Your concerns are valuable and will b shared with the appropriate teams, so they are more diligent going forward. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,731 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.