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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasn't the best place ever but it did okay for one night. The first room they checked us in, the room wasn't cleaned. Trash and bed not made up. Put us in another room and it was okay. There was food left in the pantry. The attendant was very nice and helpful. The hotel halls stink! I wouldn't recommend staying here. I will not be back.
Business response:
Michelle, thank you for your review. We were so pleased to read how much you enjoyed your overall stay at our hotel and liked the service provided by our staff. However, we apologize and are disappointed to read for cleanliness issue in your initial room. We have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you will give us an opportunity to make this up to you in a future stay. Sincerely, Hotel Management
My Stay The internet was dirt slow. Room service do not clean up room daily for short stay. Didn't like that. Have to go to the front for fresh towels. That was unusual. The front desk workers were friendly. Cigarette smoke smell throughout the hallways.
Business response:
Thank you for reviewing your stay. We apologize for the inconvenience you had due to our housekeeping policy and the smoke smell you experienced in the hallways. Please know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Also, we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you brin... read more
Did not like that there was No breakfast of any kind except coffee.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you enjoyed your time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Didnt like lack of any kind of breakfast and no pool or hot tub
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for not meeting some of your expectations. We will share your feedback regarding our grab-and-go breakfast with our Brand Leaders, so they have the knowledge of our guests' desires while implementing future breakfast offerings. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management
Don’t expect luxury but great location for Korea town.
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice review, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Suzanne, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 4.4 star rating with 1,518 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.