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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Like most extended stay hotels this contained a fridge and mini kitchen and facilities for laundry which makes everything convenient. The cleanliness of the room was alright but the door of the fridge was disgusting. It looked like rust or sauce or something splattered all over the fridge door. Since we didnt really use the kitchen that area was avoidable but it was really disgusting to look at. The carpet area of the room didn't look too clean and the tub still had a minor spots on it.
Business response:
Thank you for your review. Although you liked our amenities, we are sorry for the cleanliness issues you encountered in your suite. We are working with our housekeeping department to make sure corrective actions are taken. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Check in was super slow, and no pool.
Business response:
Russell, thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. We are sorry our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Thank you again. We hope to have the opportunity to make your next s... read more
Awesome! All in all, it was a beautiful stay. I would definitely book again!
Business response:
Michalea, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Only dislike about this experience was the property having no pool. Otherwise, I enjoyed my stay and would stay here again.
Business response:
Thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we also apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,731 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.